Operations Specialist chez Tri Delta

Description

OBJECTIVE:Support operational excellence by supporting collegiate chapter officers and volunteers while supporting the implementation of resources and tools in collegiate chapters.

KEY RESPONSIBILITIES: 

Responsibilities will include, but are not limited to, the following:  

Officer & Committee Support 

• Support collegiate officer structure and slating; provide recommendations as needed. 

• Lead annual review and updates of collegiate officer position descriptions and Resource Library content. 

• Serve as project lead for the monthly collegiate chapter officer bulletin, coordinate with subject matter experts for educational content. 

• Serve as point of contact for the collegiate volunteer team, collegiate chapter officers, members and advisors to support chapter operations. 

Training & Development 

• Develop and execute strategies for creating, revising, and updating officer and committee resources (manuals, trainings, job descriptions). 

• Manage onboarding, training, and development programs for collegiate officers (e.g., online modules, written materials, digital resources). 

Chapter Operations & Success 

• Collect, track, and analyze Chapter Success Model data; escalate concerns as needed. 

• Review Chapter Success reports and assess overall chapter health. 

• Identify operational issues within chapters and develop improvement strategies. 

• Assist chapters with policy revisions to enhance operations. 

• Collaborate with advisors to identify appropriate support for chapter concerns. 

PROFESSIONAL EXPECTATIONS 

• Abide by and lead others in Tri Delta’s project management process and practices. 

• Receive and act on feedback; focus on self-development to become the best version of yourself.  

• Pursue open and consistent communication with Tri Delta employees and volunteers.  

• Conduct all work with a focus on elevating Tri Delta’s brand as a premier women’s organization dedicated to helping women live, learn, and lead – with Purpose, for a lifetime.   

• Be passionate about serving others (e.g., Tri Delta employees, Board members, collegiate and alumnae members) and helping them become the best versions of themselves.   

Qualifications

Education 

• Bachelor’s degree in:  Higher Education Administration, Organizational Leadership, Education, Nonprofit Management, Communications or related field 

Skills 

• Officer & Committee Support:  Understanding of collegiate officer structures and governance; Experience writing and updating role descriptions and operational resources; Project management and content coordination (e.g., newsletters, bulletins) 

• Training & Development:  Curriculum development for adult learners; Experience with Learning Management Systems (LMS); Creation of digital and written training materials; Onboarding and leadership development programming 

• Chapter Operations & Success: Data collection and analysis (e.g., Chapter Success Model); Operational assessment and improvement planning; Policy review and revision support; Collaboration with advisors and support teams 

Experience 

• Experience in:  Student affairs, chapter operations, or leadership development; Volunteer or officer training and support; Program development and implementation; Volunteer management 

• Experience working in:  Higher education, nonprofit, or membership-based organizations; Greek-letter organizations or similar communities is a strong plus 

• Demonstrated success in:  Managing officer development and chapter support initiatives; Coordinating cross-functional projects and communications; Using data to inform strategic improvements; Stakeholder management