Resident Relations Specialist I chez Mark-Taylor

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.

We are proud to be recognized as Ranking Arizona�s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so do our Integrated Operations Network! Mark-Taylor is hiring a Resident Relations Specialist I, to assist with addressing common resident questions and concerns, resolving issues promptly, and escalating more complex matters when necessary.

As a Resident Relations Specialist I, you will work at our Corporate office located in McCormick Ranch neighborhood of Scottsdale, AZ. You will represent the Mark-Taylor by effectively collaborating with onsite community teams to provide an exceptional experience to our residents. 

You're Excited About This Role Because You Will:

• Answer inbound calls from current residents regarding routine inquiries, such as lease terms, rent payment processes, maintenance requests, and community policies.
• Meet weekly target goal of calls at 85% consistency.
• Accurately document calls in PMS and CRM for follow-up.
• Deliver a high standard of customer support, aiming to enhance resident satisfaction and loyalty.
• Follow standard operating procedures to ensure accuracy and compliance.
• Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.

We're Excited to Meet You! Ideally, You Will Bring:

• Entry-level customer service or contact center experience is preferred.
• Strong communication and interpersonal skills to engage with prospective residents professionally and empathetically.
• Demonstrated ability to remain calm and effective in high-call volume situations.
• Proficiency with basic computer applications and a proven ability to quickly adapt to new systems.

Why You�ll Love Working at Mark-Taylor:

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program with optional Gympass membership
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing. 

The starting hourly pay rate for Resident Relations Specialist I, is $20.50. This position is eligible for monthly bonuses and a wardrobe allowance. The Resident Relations Specialist I position will require weekend availability.