Police Desk Officer chez City of Florence, Alabama, AL

About the Department

Works under the supervision of the Lieutenant in Patrol, Captain in Patrol, Deputy Chief in Charge of Patrol, or the Police Chief. This position involves responsibility for the efficient operation of the Police Desk, including a number of specific duties assigned to the Police Services Officer (Desk Officer).

Position Duties

Communications Duties:

1. Gives information as requested, over the telephone or in person, to citizens and other law enforcement agents.
2. Gives information requested by officers over the police radio.
3. Provides information needed to other departmental/City employees.

Reports:

1. Fills out Tow-In Reports on vehicles towed by officers.
2. Takes Incident/Offense Reports from citizens when such reports are phoned in or reported at the station.
3. Fills out bonds on traffic and misdemeanor violations.

Clerical Duties:

1. Maintains files of receipts issued on released vehicles.
2. Enters warrants into the computer.
3. Ensures that evidence and property turned in are labeled properly.
4. Delivers warrants, subpoenas, and mail received to proper personnel.
5. Maintains custody of all warrants signed/executed, and bonds (both property and cash), and releases same to proper personnel.
6. Ensures security of the Police Building by monitoring visitors and maintaining the Visitor's Log. Maintains and updates the Book of Juvenile Pick-Up Orders.
7. Monitors Email and forwards to the proper person; monitoring occurs 24/7.

Miscellaneous Duties:

1. Returns found property to rightful owners, when properly identified, and releases towed vehicles by issuing proper paperwork.
2. Accepts cash bonds when posted after-hours, on weekends, and on holidays.
3. Maintains vehicle and building keys in order to be picked up by officers.
4. Must be available to assist officers in guarding, searching, etc., their prisoners, if necessary.
5. Keeps the Desk area clean and in order.
6. Monitors surveillance and security cameras/systems.
7. Other duties as assigned or required.

Minimum Qualifications

1. High school graduate, or equivalent.
2. Ability to read and write.
3. Nineteen (19) years of age or older.
4. Must have had training or experience in effective communication with the public.

Other Qualifications

1. Ability to communicate effectively with the public in very trying and stressful situations, using tact.
2. Ability to communicate and work effectively with other personnel, both orally and in writing.
3. Ability to work with limited supervision.
4. Ability and skill in filing/records maintenance.
5. Ability to concentrate and remain calm in stressful situations.
6. Must possess extremely good judgment and the ability to handle delicate situations with discretion.
7. Must possess, or be able to learn, a general knowledge of the Shoals Area and a specialized knowledge of the Florence area, as regards geography, businesses, and community events.

Physical Demands:

1. Above-average stress level, due to the possibility of being subjected to verbal abuse from citizens.
2. Ability to sit for extended periods of time while entering data; to focus and concentrate on work performed.
3. Ability to work with continuous interruptions from visitors, telephones, and departmental personnel.

Equipment Used:
Computer, copier, filing systems, facsimile machine, typewriter, calculator, communications equipment, time-lapse video records/players, multi-line telephone systems, pagers, and two-way radios.

For similar job postings, applications may be used for up to ninety (90) days.

The City of Florence, Alabama, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities.

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