Junior Infrastructure Engineer chez Willow Creek Community Church

Description

Willow Creek Community Church is an egalitarian non-denominational, multi-site church in and across Chicagoland passionate about helping people take next steps to love God, love people, and change the world. 

As the Jr. Infrastructure Engineer you will be responsible for supporting Willow’s enterprise network and infrastructure systems. This includes hands-on support for network installation, configuration, and ongoing support for hardware, operating systems, Wi-Fi, network cameras, and cloud platforms.

Our comprehensive benefits package includes health, dental and vision insurance, life insurance, retirement savings with company match, maternity and paternity leave, generous paid time off, mental health counseling reimbursement, and more. The salary range for this position is between $72,000 - $99,000 and is dependent upon levels of experience and/or education.

Job Responsibilities

• Install, configure, troubleshoot, and maintain computer systems, network infrastructure, telecommunications hardware, and cloud platforms. 
• Perform hands-on installation of access points, cameras, etc.
• Create and maintain detailed documentation for infrastructure systems, support procedures, and disaster recovery protocols.
• Provide backup support as needed for the IT Infrastructure & Support team, including Help Desk tickets

Staff Values:

• Believing the Best | Trust is our default
• Commit to Candor | Kindness is our way
• Embrace Challenge | Grit is our style
• Setting the Tone | Joy is our attitude
• Choose Unity | Diversity is our strength

Success is defined as…

A stable, secure, and scalable infrastructure that empowers Willow staff and volunteers to effectively carry out their responsibilities. Success includes maximizing technology investments in a cost-effective way that supports ministry impact and mission.

Requirements

Preferred Skills and Experience

Skills/Competencies:

• Proficient in project management and technical planning
• Strong troubleshooting skills and the ability to work independently
• Excellent written and verbal communication skills, including remote support
• Demonstrates good judgment, flexibility, and a strong sense of responsibility

Personal Characteristics:

• Spiritually grounded, demonstrating a commitment to personal growth and alignment with Willow Creek’s mission and values.
• Approaches work with a servant-hearted attitude, always willing to go the extra mile to support ministry and staff needs
• Curious and teachable, eager to grow in both technical skills and spiritual maturity
• Resourceful and dependable, able to troubleshoot and resolve issues with persistence and care
• Emotionally mature and trustworthy, maintaining confidentiality and showing wisdom in high-pressure situations
• A natural team player, who builds strong relationships through clear communication, humility, and collaboration
• Brings creativity and tenacity to problem-solving, contributing to innovative and effective infrastructure solutions
• Attends (or willing to regularly attend) a Willow Creek Community Church campus

Education and Experience:

• Minimum of 4 years of relevant work experience
• Audinate Dante Level 3 Certification required.
• Strong experience with Google Workspace, Active Directory, 3CX, Xen Orchestra, and Ceph.
• Network engineering experience in a multi-site environment
• Experience administering both Linux and Windows systems in a virtualized environment
• Practical knowledge of core networking technologies: DHCP, DNS, VLANs, and Aruba wireless systems