End User Technology Administrator chez STCU

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits: 

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance 
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits
Salary range: $28.36 - $39.70 per hour

The End User Technology Administrator configures, manages and supports the IT hardware, systems and solutions utilized by our end users. This position provides tier two and three support for the IT End User Experience team and directly supports multiple business units at more than 35 physical locations and serves more than 900 employees. This role provides an integral part of IT support and operations by ensuring hardware and software remain up to date, secure and accessible and by ensuring all end user requests are resolved successfully within established SLA’s and meeting service expectations.

Core Job Requirements/Outcomes

• Maintain high service level standards by meeting or exceeding established SLA’s and service expectations pertaining to the delivery of current, functional, and secure technology solutions to end users. Create, manage and maintain IT hardware, OS images, virtual desktop infrastructure environments, application packages, and perform threat and vulnerability mitigations as identified through application and OS patching/updates.
• Demonstrate expertise in technical competencies and skills by identifying, diagnosing, triaging, and resolving requests. Create and maintain relevant knowledgebase articles and resolution steps using standard processes and develop and enhance technical knowledge and capabilities as needed to support evolving environments.
• Manage and prioritize multiple types of work including incidents, problems and project work by balancing the speed of service to our end users and support of the strategic initiatives of the organization, while improving the efficiency of future incident resolution through root cause analysis and documentation.

Other Essential Functions

• Manage, maintain and support all aspects of network and application printing and deployed printing technology to include print and audit servers and print hardware.
• Identify and implement process improvements and establish and enforce best practices with a focus on employee experience, continuous improvement and future state needs.
• Assist in the development of end user hardware/software roadmaps and lifecycle programs to ensure the security, compliance and readiness of business technology to meet organizational requirements.
• Contribute to the development of STCU’s culture and strategic vision; the achievement of organizational goals; supporting and demonstrating STCU Core Values.

Education: Associates degree required. Bachelor’s degree in IT, business or related field preferred. A combination of education and directly relevant experience required.

Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals required, VMWare Horizon Virtual Desktop certifications preferred.

Job Experience: Minimum three years’ experience providing customer service in a robust technical environment, supporting a variety of unique applications, system integrations, operating rules and restrictions as well as a workforce with diverse technical skills required. Previous frontline, retail or member service operations experience with a financial institution is preferred.

Software Skills: Previous experience with SCCM, VMWare Horizon, Windows 10, Office 365, Edge browser, remote support and diagnostic tools and business applications is required.

Equipment Skills: Expertise with Windows based desktops, laptops and tablets, thin clients, VoIP phones, mobile devices (tablets and cell phones).

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Routine travel to STCU locations and/or travel for training as assigned and required.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.

Please review our website for more informaiton at stcu.org/careers.