Cafe Lead - Hicks St chez JOE COFFEE

Description

Joe Coffee Cafe Leads are knowledgeable, enthusiastic and dedicated coffee professionals serving to support general business operations, staff development and coffee quality. They do this not only through assisting the General Manager with operational tasks and initiatives but the Cafe Leads also helps to ensure execution of Joe quality standards for all offerings as well as hospitality. This is achieved through data collection in conjunction with the QC team, routine equipment maintenance and staff coaching.

Key Responsibilities

Operations

• Day-to-day store operations including inventory management, banking and cash handling
• Develop understanding of café operating and finance goals to aid in achieving targets
• Staff training - Conduct new hire training and provide continued development after bar training.
• Ensure robust coffee environment in café through instock retail displays, actively coaching staff on offering to customer
• Perform GM duties when the GM is away/unavailable (communicate with HQ, handle employee issues, report on store concerns, etc.)

Coffee Education/Quality Control

• Ensure brewed coffee is always served fresh and at Joe Coffee standards
• Dial in all brewed coffee
• Manage coffee inventory, ensuring coffee is brewed with proper time off roast
• Maintain tasting logs for both drip coffee and espresso
• Maintain beverage recipes and grind guides
• Ensure staff understands and can talk to customers about the coffee and espresso we serve and sell
• Provide staff with information about new coffees and coffee menu changes, and conduct in-store tasting with staff for all new coffees
• Train and continually coach staff on topics including, but not limited to Bar flow, efficiency & Cleanliness, Palate development, Overall drink service (hospitality, presentation, latte art)

Coffee Equipment Maintenance

• Ensure all brewing equipment is maintained anc cleaned by Joe Coffee standards
• Record all cleanings, maintenance, and issues in the stores' Google speadsheet
• Communicate directly with Coffee Technician for urgent issues

Compensation: $20 per hour + tips.

At Joe Coffee, we care deeply about the well-being, growth, and happiness of our team.
Here’s a snapshot of the benefits we offer to support our employees both at work and beyond:

HEALTH & WELLNESS
• Medical, Dental, and Vision Insurance – Available to employees after six months of employment.
• Beyond Med Access – Support for elective procedures not tied to medical plan eligibility.
• Pre-Tax Commuter Benefits – Save money on eligible transit and commuting expenses.
• Employee Assistance Program (EAP) – Confidential support for mental health, legal, financial,
and personal challenges. Hourly employees must average 30 hours per week to qualify for benefits where applicable.

FINANCIAL SUPPORT
• 401(k) Retirement Plan – Start saving for your future today -- NOW with 401(k) Employer Match!
• Bonuses & Incentives – Opportunities for rewards through:
    • Employee referrals
    • Renewing or obtaining food handler’s permits
    • Team-based recognition programs
    • Special events like the Halloween Costume Contest

GROWTH & DEVELOPMENT
• In-Depth Barista Training – Hands-on learning to hone your craft.
• Paid Continuing Education – Expand your skills and explore new areas of interest.
• Mentorship Program – One-on-one guidance to support your professional journey.
• Origin Trips – Opportunities to travel and deepen your knowledge of coffee at the source.

COMMUNITY & CULTURE
• The Joe Show – Our signature community-building event.
• Holiday Celebration – A festive end-of-year gathering for our whole team.
• Latte Art Throwdowns – Friendly competition and connection through coffee.

ADDITIONAL PERKS
We continuously look for ways to expand our benefits and support employees’ evolving needs.
In the past, we've also offered:
• Subsidized Citi Bike or Lyft Pink memberships
• Free financial literacy workshops

Joe Coffee Company was founded in 2003 by Jonathan Rubinstein as a singular specialty coffee house in Manhattans West Village with the simple vision of brewing high-quality, unique coffees and creating a welcoming space for our community.

We have since expanded to 23 cafes in New York and operate its own Roastery in Long Island City, yet our mission remains unchanged: to serve excellent coffee with warm hospitality in every one of our communities.

At Joe, we believe the secret to a great coffee experience relies just as much on the coffee as it does the barista, which is why we foster and promote the continued education and success of our baristas through industry-leading professional training. As an early pioneer of artisan coffee to New York, we are proud to continue to innovate, grow, and lead as the specialty coffee movement expands.

Qualifications