Director - Academic Support Center chez Shaw University

Job Summary:
Reporting to the Vice President of Academic and Student Affairs or designee, the
Director of the Academic Support Center is responsible the management and assessment for academic advising,
tutoring, and writing support services ensuring that these areas work collaboratively to promote student success,
persistence, and retention. This role requires a commitment to fostering inclusive learning environments and
supporting the academic growth of a diverse student population.

Essential Job Functions:
• Provide strategic direction, management, and assessment for academic advising, tutoring, and
  writing support services.
• Supervise and support professional staff, faculty liaisons, graduate assistants, and student workers
  assigned to academic support areas.
• Develop and implement policies, procedures, and best practices to enhance student learning and
  success.
• Manage the university retention module and early alert system.
• Oversee and implement changes from DOE pertaining to SAP.
• Assist registrar with generating SAP letters to students and preparing SAP reports.
• Collaborate with academic departments, student affairs, and other campus partners to integrate
  academic support into the overall student experience.
• Oversee training and professional development for advisors, tutors, and writing consultants.
• Collaborate with academic departments, student affairs, and other campus partners to integrate
  academic support into the overall student experience.
• Oversee training and professional development for advisors, tutors, and writing consultants.
• Monitor and evaluate the effectiveness of academic support programs using data-driven
  approaches to improve outcomes in student persistence, retention, and graduation.
• Coordinate early alert and intervention initiatives for at-risk students.
• Prepare and manage budgets, schedules, and resource allocation for academic support services.
• Stay current with trends and research in academic support, advising, and student success
  strategies, particularly within HBCU and liberal arts contexts.
• Represent the university at conferences, workshops, and community events related to academic
  support and student success.

Other related duties as assigned.

Supervisory Responsibilities
Staff, graduate assistants, and student workers.

Job Qualifications
Required Education and/or Experience
• Master’s degree required in education, higher education administration, counseling, or a related field;
  doctorate preferred.
• Minimum of 5 years of progressively responsible experience in academic advising, tutoring, writing support, or
  related areas in higher education.
• Demonstrated supervisory experience and ability to lead diverse teams.
• Strong understanding of best practices in academic support and student development, particularly for first-generation, underrepresented, and non-traditional student   populations.
• Excellent communication, organizational, and interpersonal skills.
• Ability to use data and assessment to drive continuous improvement.
• Demonstrated understanding and strong commitment to cultural diversity.

Certificates, Licenses, or Registrations
• None

Other Competencies (skills, abilities, behavior)
• Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization.
Vision, commitment, and experience in achieving goals and pursuing excellence are critical. Strong oral and
written presentation skills. Ability to work well independently and as a member of a team. Excellence in the
organization, decision-making, problem-solving, and creating a collaborative environment. Ability to manage
multiple projects simultaneously. Must be able to read, write and speak fluently in English.

Physical Demands
• Ability to sit or stand for up to 8 hours/day. Some lifting (up to 25 pounds occasionally), bending, and
carrying. Specific vision abilities include the ability to use close vision. The employee is regularly required to
talk and hear, and to use hands and fingers to handle or feel.