- Junior
- Bureau à Lisbon
Embrace the future!Postuler maintenant
Apply your talent and skills to help leading companies improve everyday life
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results. Are you ready to be a change-maker?
This is your chance to be part of the success story.
What you’ll do:
You will be providing CX Customer (back-office)
Support experience for a Streaming video platform
Channels: Dual Chat and e-mail
Work from the Office - Onsite
Location: Alcántara / Lacs Conde D 'Óbidos / Lisbon
Key responsibilities | main tasks:
• Customer Support for monetization purposes
• Understand and remain up to date with client's policies and guidelines
• Support with Account and Settings
• Policy, Safety and Copyright management
Skills you have:
• Native German speaking level
• Excellent command of English
• Multi-tasking ability
• A high stress resistance
• Good communication skills, both verbal and oral
• Proactive attitude and strong team-spirit
• Strongly organized and able to manage time and tasks efficiently
• Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Good research skills
Why Cognizant?
• A career in one of the largest and fastest growing IT services providers worldwide
• Ongoing support and funding with training and development plans
• A highly competitive benefits and salary package
• Opportunity to work for leading global companies
Good to have:
• Extensive customer background experience (dealing with dual chats)
• Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement)
What you can expect:
· Weekly job from 9am-6pm
· A dynamic past pace environment
· Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
· 8 weeks training + 1 additional month to be supported
· Professional development and clear career path
· Referral Program: Refer someone & earn extra bonus
· Discount membership and access various gyms across Portugal
· Various corporate discounts available through partnership between Cognizant and other partners
· Private Health insurance since day one
· Relocation allowance and assistance*when applicable
· Free fruit, coffee, tea and water and a lot more!
