Mission Support Warranty Specialist chez Saronic

Role OverviewWe are seeking a Mission Support Warranty Specialist to support the tactical execution of warranty operations within our Mission Services organization. This Individual Contributor role will report to the Mission Support Program Manager and focus on the day-to-day tracking of warranty agreements, maintaining accurate data in our CRM systems, coordinating supplier warranty processes, and ensuring timely execution of returns and claims.The Warranty Specialist will manage RMA coordination with OEM suppliers, track and administer customer warranty coverage, and serve as the primary claims coordinator for our engine manufacturer, including ship set commissioning, warranty claim submission, and recall management.This role is ideal for someone with a background in service supply chain operations who thrives in fast-paced, detail-oriented work. Candidates with experience in high-volume warranty environments — such as automotive dealer service departments, manufacturing, or logistics — will be especially strong fits.

Key Responsibilities

Warranty Tracking & Administration

Track warranty agreements across customers and suppliers to ensure compliance.

Keep CRM systems up to date with warranty coverage, claims history, and status.

Monitor warranty expirations, claim deadlines, and recall notices.

Supplier Warranty & RMA Coordination

Partner with Supply Chain on supplier warranty relationships.

Administer and track RMA processes with OEM suppliers, ensuring timely resolution of returns.

Coordinate inbound and outbound logistics for parts tied to warranty claims.

Claims & Recall Management

Act as the claims coordinator for engine manufacturer warranty programs.

Support ship set commissioning to ensure warranty coverage is properly established.

Submit, document, and follow through on warranty claims.

Manage recall notifications and processes in partnership with suppliers and internal teams.

Process Discipline & Reporting

Maintain SOPs for warranty tracking, RMA handling, and claims processing.

Provide regular reporting on warranty claims status, costs, and trends.

Support continuous improvements in warranty accuracy, responsiveness, and supplier engagement.

Qualifications

Education & Experience

Bachelor’s degree preferred, or equivalent professional experience.

Minimum 3 years of experience in warranty management, service supply chain, or related operations.

Direct experience with warranty claim coordination, RMA processing, or recall administration.

Experience in claims management for a high-volume service department at an automotive dealer, or in manufacturing or logistics warranty environments, strongly preferred.

Technical & Functional Skills

Proficiency with CRM systems for warranty tracking (Salesforce experience a plus).

Familiarity with supplier warranty agreements, RMA processes, and service parts logistics.

Strong record-keeping and data accuracy skills.

Comfortable with ERP or supply chain systems.

Leadership & Soft Skills

Detail-oriented, with the ability to manage multiple claims and deadlines simultaneously.

Strong follow-through and accountability in process execution.

Excellent communication skills, both written and verbal.

Team player with a customer service mindset.

Additional Details

Role is based in Austin, TX.

Reports to the Mission Support Program Manager.

Occasional travel may be required for supplier visits or customer support.

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services

Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

Saronic pays 100% of the premium for employees and 80% for dependents

Time Off: Generous PTO and Holidays

Parental Leave: Paid maternity and paternity leave to support new parents

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Retirement Plan: 401(k) plan

Stock Options: Equity options to give employees a stake in the company’s success

Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office 

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.  

Occasional standing and walking within the office.  

Manual dexterity to operate a computer keyboard, mouse, and other office equipment.  

Visual acuity to read screens, documents, and reports.  

Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.  

Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). 

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