Business Development Manager chez Children's Hope Alliance

Description

Summary

Under the direction of the Chief Strategy and Growth Officer, the Business Development Manager supports the mission and vision of Children’s Hope Alliance by executing components of growth initiatives and projects without utilizing resources from established programs. The scope includes a range of activities that will entail cross-departmental collaboration including: providing input to and executing components of project plans, assisting with completing requests for proposals, drafting policies and procedures for new programs, monitoring referral trends and program outcomes as they relate to business development, monitoring development of stakeholder relationships, participating in internal and external stakeholder meetings for networking and discovery, hiring and onboarding of staff, and the planful transitioning of newly implemented programs to the Chief Clinical Programs Officer.

Principal Duties and Responsibilities

• Participate in the development of the agency Strategic Plan and take a leading role in associated key initiatives and projects.
• Assist with the cultivation of existing and new program referral relationships and stakeholders.
• Lead the agency’s adoption and use of the Client Relationship Management (CRM) application in Salesforce for ongoing monitoring and tracking of external stakeholder relationships, routine and targeted meetings.
• Partner with Clinical Programs, Development, Marketing and Communications to design, support and/or directly assist with activities and events in support of business development targets.
• Partner with the Project Manager to establish project plans for securing and implementing business development and growth opportunities including but not limited to the following: activity and resource planning, organizing and motivating teams, balancing project constraints, ongoing process improvement, and risk management. 
• Use project plans for the initial implementation, operationalization, and eventual transition of management to Clinical Programs.
• Partner with HR and Implementation and Staff Engagement in job posting, recruiting, interviewing, hiring, onboarding, and training of new hires for initial implementation of new, expanded or acquired growth. 
• Partner and collaborate with operations departments, such as but not limited to, compliance, contracts, licensing and credentialing, as needed.
• Participate in cross-department teams and activities related to due diligence activities as assigned.
• Participate in the writing of, responses to grants or requests for proposals (RFPs) for business development opportunities. 
• Participate in the development of proposals for new or alternative services or supports to public and commercial pre-paid health plans (PHPs).
• Use business intelligence dashboards to trend performance indicators and program outcomes related to agency business development and growth.
• Capture the agency growth success stories, narrative, and value-based proposition. 
• Assist in creation of agency’s business growth strategies, practices, policies, and procedures with attention to scalability and replication. 
• Other tasks as requested by supervisor 

Supervision Responsibilities

• The position is granted significant authority to manage agency efforts internally and externally in the area of business development.

All employees have the following expectations

• Mission: Contribute to and enhance company mission
• Organization: Prioritize and plan work responsibilities appropriately
• Professional Development: Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork: Serve effectively as a team contributor on all assignments
• Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.

Children’s Hope Alliance is an Equal Opportunity Employer

Requirements

Education and Experience Requirements

• Master’s Degree in Social Work, Public Health, Business Development, or related field with at least 3 years of experience with program management or development in a behavioral health field preferred. 
• Bachelor’s Degree in Social Work, Public Health, Business Development, or related field with at least 5 years of experience with program management or development in a behavioral health field.
• Experience partnering with social services, community resource agencies, school systems and/or juvenile justice. 
• Experience with managed care organizations and commercial (private and public) payers. 
• North Carolina Medicaid experience preferred.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, etc.) and in virtual meeting applications (Teams, Zoom, Webex). Experience with Salesforce preferred.
• Results-oriented individual who demonstrates the ability to partner with people at all levels of the organization, develops relationships with diverse internal and external stakeholders, and employs keen judgment.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. 
• The employee must occasionally lift and/or move up to 30 pounds.  
• Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.  
• Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance.
• The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles. 
• The employee must occasionally travel to different locations in the course of work. 

Compensation

• We’ve adopted a tiered compensation structure for new hires. Starting salaries are determined based on a candidate’s relevant experience and educational background. This approach ensures fair, competitive, and transparent offers while maintaining internal equity and alignment with budgetary guidelines. 

Children’s Hope Alliance is committed to fostering, maintaining, and promoting equal employment opportunities. We recruit, hire, train, and promote employees without discrimination of race, religion, color, marital status, veteran status, physical or mental disability, national origin, sex, or age.