Client Relationship Executive chez LinguaLinx Language Solutions Inc.

Description

Requirements

Job Responsibilities 

• Serve as the primary point of contact for clients, acting as a liaison between clients and internal production teams.
• Track overall account performance to ensure client satisfaction, quality, and profitability.
• Strengthen client relationships through regular engagement, follow-up, and proactive communication.
• Create and implement strategic plans to expand existing accounts and identify new business opportunities.
• Negotiate rates, timelines, and deliverables for both existing clients and new business leads.
• Collaborate with the Quality Manager and Vendor Manager on large or complex projects to ensure standards and deadlines are met.
• Work closely with the production team to ensure all projects remain on track, within scope, and within margin.
• Maintain accurate and timely reporting for all client orders, contracts, and account activities.
• Conduct research and networking to develop prospective client leads, including leveraging trade show lists and industry events.
• Arrange and attend client meetings as needed to strengthen relationships and discuss project updates.
• Perform additional ad hoc duties and responsibilities as assigned.

Qualifications: 

• Bachelor’s Degree preferred
• Excellent written and verbal English communication skills 
• Team player mentality
• Ability to multi-task and stay organized.
• Previous account management experience required.
• Knowledge of HubSpot and/or Plunet preferred.
• Experience with data analytics required.
• Previous experience with Microsoft Suite required.