JSS Service Planner chez Wyoming Machinery Company

ESSENTIAL FUNCTIONS

·         Manage all JSS Contract Work Orders

·         Manage all JSS Contract Machine Warranty considerations.

·         Manage and execute all JSS Contract Machine PM activities to include opening work orders, ordering parts, building the PM schedule and submitting to Techs and the Customer

·         Track and Document Downtime for JSS Contract Machines for Availability

·         Manage Backlogs in CAT Foresight program for JSS Contract machines

·         Manage CAT Service Letters pertaining to JSS Contract machines

·         Help facilitate JSS Contract Techs on scheduling planned and unplanned downtime

·         Work with JSS Contract Fleet Managers with Downtime, PM Completion, Availability.

·         Work with WMC Contacts Group with maintaining accurate work orders per the Contract language. 

·         Obtain and submit JSS Machine meter hours for JSS Monthly billing.

·         Participate in CAT JSS Meetings on daily/weekly/monthly, and quarterly basis.

ADDITIONAL FUNCTIONS

·         Assist Site Performance Manager with various projects and tasks

·         Communicate effectively with internal and external customers

·         Assist with scheduling machine inspections per CAT recommendations

·         Travel to site as needed

·         Other duties as assigned

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

·         High school diploma or equivalent required

·         Must be able to read, write, and understand English

·         Valid drivers’ license required

·         Proven track record of successfully working with mining customers, ensuring their needs are met with precision and care

·         Ability to communicate professionally in both oral and written formats

·         Identify and describe the importance of shop and personal safety equipment

·         Basic computer skills

·         Recognize and identify basic mechanical components

PREFERRED

·         Caterpillar factory and dealer service training preferred

·         Knowledge of values and practices that align customer needs and satisfaction as a primary consideration in all business decisions

·         Knowledge of major products and services, as well as product and service groups

·         Ability to collaborate effectively with dealers and customers, fostering strong, productive relationships

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

·         Indoor and outdoor environments, moderate to loud noise levels

·         Exposure to all outdoor weather conditions

·         Standing for moderate periods on concrete or other hard surfaces, walking over rough and uneven terrain

·         Sitting and working at a desk using a computer for long periods; occasional sitting and driving for long periods

·         Occasional bending, kneeling, squatting, and climbing

·         Occasional use of ladders and steps for accessing equipment

·         Occasional lifting up to 50 lbs. with or without assistance

·         Exposure to dangerous environments, including mine sites and construction sites required

·         Exposed to extreme temperatures, dirt, grease, dust, noise and other elements within the work environment

·         Some Travel Required including overnight stays required