IT Systems Engineer chez American Place

Who WE are: 

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated
for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

Who WE are looking for:

Reports to the IT Infrastructure Manager and is responsible for installing and maintaining IT internal infrastructure. Additional responsibilities include managing and remediating risk to internal systems and networks, resolving critical system issues, and mentoring the operations team members on infrastructure maintenance and support.

Job titles similar to this role include:

• IT System Support

• Information Systems Desktop support

What is expected of YOU:

• Ensure technology is accessible and equipped with current systems and applications

• Diagnose and troubleshoot hardware, software, and network operating systems

• Be familiar with the internal systems and infrastructure for American Place Casino

• Be familiar with firewall and network configuration and maintenance

• Act as a tier 2 escalation resource for the IT Systems Administrators

• Perform system analysis functions, working with user departments in determining functional specifications, infrastructure, hardware, and application needs

• Design, develop, create, and test modifications to infrastructure systems, configuration, and applications based on user requirements and property needs

• Train and mentor department team members on infrastructure and applications management

• Maintain a current and accurate inventory of property IT assets

• Monitor and maintain technology to ensure controlled and logged access using the accepted and expected IT cybersecurity principles and standards

• Investigate, remediate, and document all IT issues

• Maintain maintenance calendar and document maintenance in the system of record

• Research and make recommendations on all infrastructure needs

• Monitor and maintain the security of IT assets, infrastructure, and applications

• Configure and maintain IP addresses on all property resources

• Remediate and document all cyberattacks and breaches while communicating to the proper internal parties and system of record

• Responsible for the configuration and administration of all lockout programs

• Identify, prepare, and document all assets for disposal when appropriate;

• Ensure all assets are stripped and secured before disposal according to department asset disposal procedures

• Excellent internal/external guest service

• Maintain and verify backups and logs of all property assets, infrastructure, and applications as required

• Inventory control of all assets, infrastructure, and applications

• Support and provide all required reports, logs, and other items required by regulatory agencies as needed

• All responsibilities of an IT System Administrator to support the property

• Ability to install, maintain, and administer IT infrastructure, hardware, and applications

• Other duties as assigned to support the mission

Experience YOU will need:

• College degree preferred, High School or GED required

• Minimum of 5 years of related IT experience

• Team-building and mentoring skills

• Analytical and problem-solving skills

• Must be able to communicate effectivity in verbal and written formats

• Change management experience

• Time management skills

• Computer networks, network administration, and network installation

• Endpoint security

Preferred Skills:

• Minimum of 3 years in a casino environment

• Bilingual a plus

• Any CCNA, MCSE, MCSA, AWS, Azure, Sec+, Net+, VM, SAN/NAS, NAC, ITIL, or related certifications are a plus

Physical Requirements:

• Ability to work non-standard hours and frequently work outside a formal schedule including varied days off and shifts as needed to maintain and support the business

• May be exposed to casino-related environmental factors such as second-hand smoke, bright lights, and excessive noise; frequently work in close tight quarters

• Must be able to stand and walk for extended periods of time

• Other physical demands of this job may include, but are not limited to: stairs, ladders, sitting, bending, lifting, reaching, pulling/pushing, kneeling, squatting, grasping, climbing, lifting, carrying and maneuvering up to 25 lbs

Certificates, Licenses, Registrations:

●       Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks:

• Medical, Dental, Vision

• Matches 50% of your contribution, up to 4% of eligible contribution

• Educational Tuition Reimbursement

• Paid Time Off

• Ventra Program, EAP programs, etc.

Salary Range:

• $60,000-$97,500

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.