Sr. Manager, Performance Management chez Royal Bank of Canada

What is the opportunity?

The Sr. Manager, Performance Management is responsible for leading the development and implementation of business and people analytics strategies to drive informed decision-making and optimize organizational performance. This role will oversee the design, implementation, and maintenance of analytics frameworks, metrics, and reporting to measure business outcomes, identify areas for improvement, and track progress towards strategic objectives.

What will you do?

Business Analytics:

• Develop and maintain a comprehensive understanding of business operations, including key performance indicators (KPIs), metrics, and benchmarks.
• Design and implement analytics frameworks to measure business outcomes, such as revenue growth, customer acquisition, and retention.
• Collaborate with stakeholders to identify and prioritize business questions and develop targeted analytics solutions to address them.

People Analytics:

• Develop and maintain a comprehensive understanding of people-related metrics, including talent acquisition, development, engagement, and retention.
• Design and implement analytics frameworks to measure the impact of people-related initiatives on business outcomes.
• Collaborate with HR and other stakeholders to identify and prioritize people-related questions and develop targeted analytics solutions to address them.

Performance Management:

• Develop and maintain a performance management framework that aligns with organizational strategic objectives.
• Design and implement metrics, benchmarks, and reporting to measure progress towards strategic objectives.
• Collaborate with stakeholders to identify areas for improvement and develop targeted interventions to address them.

Data Management and Governance:

• Ensure the integrity, accuracy, and timeliness of analytics data, and maintain data governance standards.
• Collaborate with IT and other stakeholders to design and implement data management solutions that support analytics requirements.

Stakeholder Engagement:

• Communicate insights and recommendations to stakeholders, including senior leaders, managers, and team members.
• Collaborate with stakeholders to develop and implement analytics solutions that meet business needs.

Team Management:

• Lead and manage a team of analysts, providing guidance, coaching, and development opportunities to ensure the team has the necessary skills and expertise to deliver high-quality analytics solutions.
• Foster a culture of innovation, experimentation, and continuous learning within the team.

What do you need to succeed?

Must haves:

• Bachelor's degree in a quantitative field, such as mathematics, statistics, economics, or computer science.
• Minimum 8 years of experience in business analytics, performance management, or a related field.
• Expert-level knowledge of:
  • Microsoft Excel, including advanced formulas, data modeling, and data visualization.
  • Tableau, including data connection, visualization, and dashboard creation.
  • Other analytics technologies, such as Power BI, Google Analytics, or statistical programming languages (e.g., R, Python).
• Strong understanding of data management principles, including data governance, data quality, and data security.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Strong leadership and management skills, with experience leading and developing high-performing teams.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities. 
• Access to a variety of job opportunities across business.

Job Skills

Accounting Finance, Budgeting, Commercial Acumen, Decision Making, Effectiveness Measurement, Finance, Financial Risk Management (FRM), Knowledge Organization, Long Term Planning, Performance Management (PM)

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-10-072025-10-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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