Operations Performance Analyst chez Eversource

Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.




Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.










This position is responsible for supporting the development, maintenance and updating of operational performance measures and metrics, the full scope includes the Gas Business, including engineering, field operations, planning, compliance, and productivity performance metrics. The analyst will be responsible for developing, maintaining, and enhancing performance metrics, dashboards, and reporting tools that drive strategic and operational decision-making. The role blends analytical rigor with technical development skills, supporting data integration, visualization, and automation efforts across the Gas Organization.

Key Responsibilities

Performance Reporting & Analytics

• Design and maintain dashboards, scorecards, and performance tracking tools using Power BI, Excel, and other visualization platforms.
• Collect, analyze, and report on operational, and compliance data across all Gas departments.
• Support the development and publication of ad/hoc, monthly and quarterly performance reports, including executive summaries and department level scorecards.
• Build and manage SQL-based queries and data pipelines to support reporting and analytics needs.

Business Analysis & Decision Support

• Analyze trends, variances, and performance drivers to identify opportunities for improvement.
• Support special projects and ad hoc analyses focused on specific business units, programs, or regulatory or compliance requirements.
• Collaborate with stakeholders to define KPIs, service level commitments, and productivity metrics.

• Support long-term planning efforts by providing historical data analysis and scenario modeling.

Process Improvement & Collaboration

• Partner with Senior analysts and business leaders to identify and implement process improvements.
• Participate in cross-functional projects aimed at enhancing data quality, system integration, and reporting efficiency.
• Provide technical and analytical support for initiatives involving people, process, or technology changes.

Qualifications

Technical Skills

• Proficiency in Power BI (data modeling, DAX, visualization design).
• Strong SQL skills for querying and manipulating large datasets.
• Advanced Excel skills; familiarity with VBA, Python, or other scripting languages is a plus.
• Ability to translate business requirements into technical solutions.

Education:    

• Bachelor’s Degree in Information Technology, Engineering, Business Administration, Finance, Accounting, Economics, or Mathematics, related discipline or equivalent experience                   

Experience:     

• Three (3) to five (5) years related experience. 
• Prior experience in data handling and business process/performance analysis is preferred. 

• Demonstrated experience working with cross-functional teams and communicating with all levels of management.
• Prior experience in utilities, energy, or regulated industries is a plus.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in an office environment which requires sitting, standing, walking, and using computers and telephones. 
• Occasional travel to other company locations may be required on a particular day to work on specific projects or other non-company locations to attend training.

This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.

Mental Aspects:

• Work includes calculating, comparing, extracting, defining, documenting, coordinating, implementing and presenting. 
• This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

Please submit a resume with your application.

#gasajd

#LI-RG1

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$84,660.00-$94,070.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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