Process Improvement Analyst - Remote chez Harbor Freight Tools
Harbor Freight Tools · Calabasas, États-Unis d'Amérique · Remote
- Professional
Job Description
Duties and Responsibilities
- Use queries to retrieve and analyze relevant data across diverse data sets from both internal and external sources to identify trends, measure project effectiveness and propose data-driven improvements.
- Assist in defining and documenting business requirements based on data insights to address operational challenges and refine processes.
- Identify key performance metrics for new initiatives as well as existing processes. Define the correct reporting methods, channels, and formats for users.
- Serve as the voice of retail operations in cross-functional projects involving the design, configuration or deployment of diverse initiatives across all areas of the business: Category Management, HR, IT, Finance/Accounting, Supply Chain and more.
- Contribute to preliminary project cost estimations and ROI by gathering necessary data and collaborating with project leadership to support budgeting and tracking.
- Support projects through all aspects of the project lifecycle, beginning with project inception to transition to support or maintenance mode.
- Routinely update project documentation and proactively communicate any data-informed findings or potential risks to project leads in a timely manner.
- Develop a working understanding of key operational processes and learn to manage shifting project scopes and deadlines.
- Support project lead in holding cross functional partners accountable to deadlines and deliverables.
- Provide foundational support in creating and executing test cases, including user acceptance testing (UAT), to validate software changes and process improvements.
- Regular attendance is an essential function of the job.
Scope
- Staff supervision and development: No
- Decision making
- Travel: Up to 25%
- Flex Designation: Anywhere
State
City
Requirements
Education Requirements
- Bachelors' Degree preferably in Business, Information Technology or a related field preferred.
Years of Experience
- 2+ years of experience in retail, business or finance preferred.
- Software implementation, operational process improvement, and/or financial analysis experience is a plus.
- Experience with data and statistic analysis required.
- Experience with SQL preferred.
- Knowledge of Microsoft Office Suite inclusive. High proficiency in Excel & PowerPoint preferred.
Skills
- Analytical Ability: Able to evaluate diverse data sets (financial results, operational and other metrics, survey feedback, etc.) and determine cause/effect relationships. Able to isolate key information and determine the impact of process or procedure changes.
- Problem Solving: Identifies effective and efficient solutions for complex problems. Looks beyond the obvious and uses critical thinking to drive for superior results.
- Written/Verbal Communication: Can quickly and effectively communicate complex information to a variety of audiences. Adjusts approach to the most appropriate medium, channel and tone to ensure content is received.
- Ability to Work Independently: Self-motivated and self-led. Seeks out opportunities to contribute while maintaining responsibilities and meeting expectations.
- Planning: Organizes all work in a manner that ensures projects move swiftly while balancing workload. Holds self and others accountable to deadlines.
- Work in Ambiguity: Can take an open-ended request and formulate an action plan.
Physical Requirements
General office environment requiring ability to:
- Stand, walk, sit for extended periods of time.
- Speak and listen to others in person and over the phone and video conferencing.
- Use keyboard and read from computer screen and reports.
- The ability to lift up to 15 lbs.
Safety
- Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.