Customer Care Advisor - Christmas Temp (Full Time) chez L'OCCITANE EN PROVENCE
L'OCCITANE EN PROVENCE · London, Royaume-Uni · Hybrid
- Bureau à London
This is a multitasking role, including helping customers with any queries over email, phone and Live Chat. Assisting with order management, returns and exchanges & ensuring team KPIs are met.
An excellent customer experience is a priority at all times.
An excellent customer experience is a priority at all times.
This role reports to the Customer Care Manager.
This is a Fixed Term Contract for Full Time Hours.
37.5 hours/5 Days per week.
From October 2025 to January 2026
This is a Fixed Term Contract for Full Time Hours.
37.5 hours/5 Days per week.
From October 2025 to January 2026
What Will You Do?
The main responsibilities include (but are not limited to):
- Having a customer first style approach to all tasks and showing great skills at resolving issues and resolutions.
- Providing an outstanding customer experience for our customers.
- Answering customer queries via phone, email, chat & social media
- Assisting with ticket management when an issue needs to be raised to I.T. - follow up is essential.
- Ensure that any customer data is handled in accordance with GDPR regulations
- Ensuring team KPIs are met
The Perfect Candidate:
- A quick learner
- Takes the lead to find a customer-centric resolution
- A positive, empathetic attitude
- Excellent communication skills - Written & spoken
- Great organizational skills and time management
- Computer savvy
What We Offer You!*
- Generous staff discount to use on all your favourite L’Occitane products!
- Training Product Allocation every month!
- Generous holiday allowance, increasing with length of service
- Extra half day off for your birthday every year
- Extra day holiday if you get married
- Weekly fruit basket per team
- Pension scheme
- My L’Occitane Rewards: Discount/Cashback on high street retailers
- GymFlex, Cycle to Work, SmartTech
- Many social events throughout the year, in and out of the office
Much, much more!
*Some benefit eligibility is based on length of service
