Host/Busser - Seasonal chez The Holbrooke Hotel

Description

Who we are:

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy. 

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values to Deliver Excellence, Embrace Originality, Act with Integrity, and Celebrate Community are the essential ingredients to our success. 

Position Summary:

The Busser plays a crucial role in maintaining the cleanliness and organization of the dining area and contributes to the guest experience. Bussers work closely with the waitstaff and kitchen staff to ensure a smooth and enjoyable dining experience for guests. 

RESPONSIBILITIES

• Greet guests warmly and escort them to their tables with a smile 
• Provide accurate wait times and manage reservations and walk-ins 
• Answer phone calls and assist with inquiries and reservations 
• Handle guest concerns professionally and escalate when needed 
• Maintain a courteous, upbeat, and professional demeanor at all times 
• Clear and reset tables promptly with clean linens, utensils, and glassware 
• Pre-bus throughout meals to keep tables tidy and organized 
• Assist in delivering food and beverages to guests 
• Restock napkins, condiments, and other table items as needed 
• Monitor the dining area to ensure ambiance and cleanliness 
• Sweep, mop, and wipe down surfaces to maintain a spotless dining area 
• Keep bussing stations and host stand clean and well-stocked 
• Maintain restrooms by cleaning and replenishing supplies regularly 
• Dispose of trash and recycling according to guidelines 
• Communicate effectively with waitstaff and kitchen team 
• Help with setup and breakdown for special events or private dining 
• Attend staff meetings and training sessions 
• Support teammates in other areas of the restaurant when needed 
• Follow all health and safety regulations, including food handling and sanitation 
• Polish glassware, plate ware, and silverware as needed 
• Ensure all guest areas are safe, clean, and welcoming 
• Attend staff meetings and training sessions as required.

Requirements

Requirements:

• Previous experience as a Host, Busser or Server Assistant in a fine dining or upscale restaurant is preferred.
• Knowledge of fine dining etiquette and service standards.
• Excellent communication skills to effectively communicate with the waitstaff, kitchen staff, and guests.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Physical stamina and ability to lift and carry heavy trays or bus tubs.
• Attention to detail to ensure accurate and consistent table setups.
• Customer service-oriented mindset with a focus on providing exceptional dining experiences.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Professional and polished appearance, adhering to dress code and grooming standards.
• Ability to work well in a team and collaborate effectively with colleagues.
• Basic knowledge of food safety and sanitation regulations.
• Willingness to learn and take direction from supervisors or managers.
• Ability to stand and walk for extended periods.
• Ability to handle and resolve guest concerns or complaints in a professional manner.
• Positive attitude and willingness to contribute to the overall success of the restaurant.
• Current Food Handler Certification

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

GREET ALL YOU MEET

• Say hello to everyone you see and make eye contact.
• Remember the guest or team member’s names and use them often. 

SELL THE PROPERTY

• Sell the services and facilities of the property first.
• Help the company obtain new customers and retain current customers.
• Memorize basic property information; be able to give accurate directions.
• Thank our guests for their business AND invite them to return. 

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

• Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.
• If a guest or team member asks for directions, do not point – escort the guest or team member to the destination.
• Never say, “NO”, ask for assistance.

PROMOTE SAFETY AND SECURITY

• Know your property’s emergency procedures.
• Protect the company’s property against damage or loss.
• Report any unsafe working condition.

PRACTICE CONTINUOUS IMPROVEMENT

• First, master the basics.
• Look for ways to do your work better, faster and smarter. Share those ideas.
• Be part of the solution; always accompany criticisms with suggestions for improvement.
• Keep an open mind; be “flexible” to do new things and old things in new ways. 

PROJECT A POSITIVE, PROFESSIONAL IMAGE

• Follow the company appearance standards at all times.
• Keep your work area clean and professional.
• Never discuss internal business in front of guests.

TAKE PRIDE IN ACME HOSPITALITY

• If you see something on the floor, pick it up.
• Show proper care for tools, equipment and facilities.
• Speak positively about the company and your co-workers.

Systems you need to know:

Ctuit, Focus POS, Microsoft Office, Google

The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment. 

Physical Requirements/Environmental Factors:

Standing - Constant

Walking - Constant

Sitting - Frequent

Climbing - OCCASIONAL 

Crawling - N/A 

Kneeling - FREQUENT OCCASIONAL

Bending - OCCASIONAL FREQUENT

Reaching above Shoulder - Constant FREQUENT

Lifting:

10 lbs. - Constant 

11 - 20 lbs. - Constant 

21 - 50 lbs. - FREQUENT 

50 - 100 lbs. - OCCASIONAL 

Carrying:

10 lbs. - Constant 

11 - 20 lbs. - Constant FREQUENT

21 - 50 lbs. - OCCASIONAL FREQUENT

51 - 100 lbs. - OCCASIONAL 

Pushing - Constant 

Pulling - Constant 

Manual Dexterity - Constant 

Bi-Manual Dexterity - Constant 

Fine Motor Skills - Constant 

Gross Motor - Constant 

Eye/Hand Coordination - Constant 

Near Vision - Constant 

Far Vision - Constant 

Color Recognition - Constant 

Hearing - Constant 

Other -   

ENVIRONMENTAL FACTORS

Working Outside YES 

Working Inside YES 

Working alone YES 

Working closely with others YES 

Excessive cold/heat YES 

Excessive humidity/dampness YES 

Noise/Vibrations YES 

Working above ground YES 

Working below ground NO 

Working with chemicals/solvents/detergents/cleaners YES 

Working on uneven surfaces NO 

Operating moving equipment or vehicles NO 

Working around machinery or moving equipment YES 

Climbing on scaffolds or ladders YES 

Working under hazardous conditions NO