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Technology Support Specialist chez Fargo Public Schools

Fargo Public Schools · Fargo, États-Unis d'Amérique · Onsite

2025-10-04 14:00:00.0

47 070,00 $US - 58 531,00 $US

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Technology Support Specialist

JobID: 6718

Position Type:
Information Technology/Instructional Technology

Date Posted:
10/3/2025

Location:
District Office

Additional Information: Show/Hide

Job Type	Full time
Benefits Eligibility	Benefits Eligible
Schedule	12-months Monday through Friday
Salary Range	From $22.63 to $28.14 per hour

Summary: Provide technical support for students and staff within a school building. This position ensures reliable access to district-supported hardware, software, and network resources that support both instruction and operations.

Responsibilities:

Technical Support

Priority: Essential Percent of Time: 60%
Examples of this work include:

Serve as the primary technical support contact for staff and students.
Troubleshoot hardware, software, and connectivity issues.
Provide escalation support to district System Administrators for wired and wireless network issues.

2. Technology Installation & Maintenance

Priority: Essential Percent of Time: 20%
Examples of this work include:

Install, configure, and maintain computers, peripherals, and applications.
Direct summer workers with installations, upgrades, and replacements.
Ensure timely updates and replacements of devices and software.

3. Instructional & Operational Support
Priority: Essential Percent of Time: 10%
Examples of this work include:

Assist with piloting new technology programs and provide feedback for adoption or discontinuation.
Collaborate with Library Media Specialists, Technology Coaches, and administrators to promote effective use of technology.
Support building compliance with the Responsible Use Policy (RUP).

4. Planning & Collaboration
Priority: Essential Percent of Time: 10%
Examples of this work include:

Participate in building technology committee discussions.
Provide input on building technology needs and recommend upgrades.
Perform other related duties as assigned.

Minimum Qualifications

Education: Associate degree in information technology or related field, or equivalent experience.
Experience: Computer hardware, software, peripherals, and troubleshooting; configuring and maintaining networked computers.
Ability: Communicate effectively (oral and written); work independently and manage multiple priorities; establish and maintain effective working relationships with staff and students; remain calm and effective in stressful situations or with frequent interruptions.
Knowledge: Windows operating systems, Chrome OS, iOS; district-supported applications; general computer operations and support practices.

Preferred Qualifications

Education: Additional technical certifications or coursework related to information technology.
Experience: Providing technical support in a K–12 school environment; supporting educational technology tools and curriculum resources.
Ability: Support and train staff in effective technology use; adapt to rapidly changing technologies.
Knowledge: Educational applications, digital learning platforms, and responsible use policies in K–12 environments.

This position reports to: Technology Support Lead
Regular contact with staff, students, administrators, and district IT staff to provide technical support, troubleshoot issues, and ensure effective technology use. Requires sensitivity to individual needs and confidentiality of information.

Work involves diagnosing and resolving varied hardware, software, and connectivity issues. Problems require prioritization of multiple tasks and tactful resolution. Failure to resolve issues promptly may impact instruction and building operations.

The incumbent performs tasks under the general direction of the Technology Support Lead, with autonomy to respond to daily support needs and troubleshoot emergent issues. Non-routine or escalated issues are referred to IT leadership. All employees must comply with district procedures, policies, and applicable laws.

Physical Requirements

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
Work is performed in a typical school building, including classrooms, offices, labs, libraries, and network/maintenance areas. The environment is fast-paced with frequent interruptions and competing demands.

Application Procedures

All applications for open Fargo Public Schools positions must be made via www.applitrack.com/fargo/onlineapp. Paper submissions will not be accepted. Application materials must clearly explain how experience and education are related to the minimum qualifications and job duties.

Job postings will be closed for applications at 8:00 AM Central Standard Time (CST) on the closing date listed in the posting.

Fargo Public Schools does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

Applicants who are residents of ND and eligible to claim veteran's preference must upload a Form DD214. Claims for disabled veteran's preference must include a current statement of disabled status from the Veterans Affairs Office.

For more information or questions please call 701-446-1000 or email [email protected].

Fargo Public Schools (FPS) is dedicated to fostering an educational environment rooted in inclusivity and academic freedom. Our FPS Philosophies https://www.fargo.k12.nd.us/about-us/fps-philosophies articulate our commitment to these principles, guiding our practices to ensure every student's success. We invite candidates to thoroughly review our FPS Philosophies as they reflect the foundational values and expectations for all FPS employees. By applying, candidates express their commitment to embracing and upholding these philosophies in their professional practice, contributing to a culture of excellence and inclusivity within our schools.

The Fargo Public School District is committed to maintaining a learning and working environment free from discrimination and harassment in all employment and educational programs, activities, and facilities. The District prohibits discrimination and harassment based on an individual’s race, color, religion, sex, gender identity, national origin, ancestry, disability, age, or other status protected by law.

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