- Professional
- Bureau à Princeton
Wencor Group is looking for an experienced Desktop Support Engineer II to work out of their Silver Wings Aerospace facility located in Princeton, Fl.
Overview of the Position:
The Desktop Support Engineer II provides advanced technical support for hardware, software, and network-related issues in an enterprise environment. This role is responsible for ensuring minimal downtime, optimal end-user experience, and efficient operation of desktop systems. The engineer will serve as an escalation point for Level I support and contribute to the deployment, maintenance, and improvement of IT systems and services.
Essential Duties and Responsibilities:
Advanced Technical Support:
Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems.
System Maintenance:
Deploy, configure, and maintain desktop hardware, operating systems and software applications.
User Management:
Support and manage user accounts, including rights, security, and system groups, using Active Directory.
Incident Resolution:
Manage and track incidents and service requests in a ticketing system and document resolutions.
Mentorship:
Assist and mentor junior support staff in resolving complex issues and adhering to best practices.
IT Project Contribution:
Participate in IT projects, providing technical expertise and contributing to system improvements.
Customer Service:
Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure.
Other Knowledge, Skills, and Abilities:
- Knowledge of: Microsoft Office, Windows Operating Systems, Office 365, Computer Hardware, Phones and Printers.
- Effective interpersonal skills to work with internal and external customers.
- Effective verbal and written communication to collaborate with co-workers to find solutions to their IT equipment problems.
