- Professional
- Escritório em Princeton
Wencor Group is looking for an experienced Desktop Support Engineer II to work out of their Silver Wings Aerospace facility located in Princeton, Fl.
Overview of the Position:
The Desktop Support Engineer II provides advanced technical support for hardware, software, and network-related issues in an enterprise environment. This role is responsible for ensuring minimal downtime, optimal end-user experience, and efficient operation of desktop systems. The engineer will serve as an escalation point for Level I support and contribute to the deployment, maintenance, and improvement of IT systems and services.
Essential Duties and Responsibilities:
Advanced Technical Support:
Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems.
System Maintenance:
Deploy, configure, and maintain desktop hardware, operating systems and software applications.
User Management:
Support and manage user accounts, including rights, security, and system groups, using Active Directory.
Incident Resolution:
Manage and track incidents and service requests in a ticketing system and document resolutions.
Mentorship:
Assist and mentor junior support staff in resolving complex issues and adhering to best practices.
IT Project Contribution:
Participate in IT projects, providing technical expertise and contributing to system improvements.
Customer Service:
Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure.
Other Knowledge, Skills, and Abilities:
- Knowledge of: Microsoft Office, Windows Operating Systems, Office 365, Computer Hardware, Phones and Printers.
- Effective interpersonal skills to work with internal and external customers.
- Effective verbal and written communication to collaborate with co-workers to find solutions to their IT equipment problems.
