Employee Experience Advisor chez Trainline

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

As our Employee Experience Advisor, you will play a pivotal role in delivering a variety of internal communications and employee engagement initiatives to make Trainline an even greater place to work.

You’ll be part of our small Employee Experience team and work closely with teams and colleagues from all locations, levels and functions. This is a great opportunity for a hands-on people person to make a positive difference for our Trainliners and develop your employee experience career.

As a Employee Experience Advisor at Trainline, you will… 🚄

• Own our global employee experience calendar and manage our company Slack channels and Internal Communications mailbox.

• Create and edit engaging content – written, visual and video – for a variety of internal comms channels including Slack and our digital screens

• Manage the logistics for key internal comms events including All Hands and Leader Ask Me Anything sessions, and support the event management for companywide get togethers like our annual FestiveFest

• Support the administration of our employee engagement survey, including set-up and reporting.

• Partner with our employee networks on communications and initiatives that help foster a positive and inclusive work culture.

• Support in the design and delivery of programmes and initiatives to improve employee engagement and help make us an even better place to work.

We'd love to hear from you if you have...🔍

• 1-2 years’ experience in internal communications or events, ideally in a fast moving, international business with a culturally diverse and dispersed team.

• A passion for employee experience – you care about fostering a positive environment for everyone, and are keen to come up with new ideas to improve the Trainliner experience using feedback from our teams and communities.

• Creative communication skills – e.g., experience with Canva or similar software to create graphics and videos; good writing skills and the ability to work with ChatGPT to generate high quality internal comms content

• Experience in managing events – you’re organised and have strong project management, planning and time management skills.

• Interpersonal skills – you’re open, approachable and able to build effective relationships and work collaboratively with colleagues across various teams and levels.

• A proactive mindset with the ability to thrive in a fast-paced environment and keep calm under pressure.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!