Refugee Resettlement | Supervisor Afghan Program chez CATHOLIC CHARITIES OF THE ARCHDIOCESE

Description

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The Refugee Resettlement Department assists refugees in Houston to acquire the knowledge and skills needed to reach self-sufficiency and live with dignity.

The Supervisor, Afghan Programs is responsible for coordinating and tracking all the services provided by the program. The Supervisor will conduct outreach to promote the program. The Supervisor will coordinate transportation and interpretation for all the services as needed. The Supervisor will provide professional development training to the team members and be a source of knowledge regarding program requirements. The Supervisor will ensure program documentation is kept accurate and up to date. The successful candidate will demonstrate the ability to guide the team to meet the program’s goals and projections, display strong leadership skills, and show enthusiasm and commitment to working with the refugee community.

PRINCIPAL DUTIES

• Coordinating SAS efforts, helping to ensure that case management outcomes are met, and overseeing data entry into the Refugee Management Solutions (RMS) and Client Track databases.
• Oversees the provision of assessments, intakes, and individualized service plans to eligible clients. Works with Case Managers to ensure all needs identified in the needs assessment are properly addressed. Refers clients to internal and external programs to help address needs identified in the needs assessment.
• Provides or coordinates transportation and interpretation for eligible clients to social service agencies and medical centers, as needed. Advocates for clients and provides follow-up assistance for Case Managers and clients, as needed.
• Provides regular educational presentations related to employment. Coordinates employment related classes with internal and external providers. Networks with the community educational providers to find relevant resources for clients such as ESL, vocational trainings, literacy, etc. 
• Supervises Employment Specialists, Eligibility Specialists, and Case aides. Work with Employment Specialists to enhance coordination of services and referral of clients to pending job referrals. Maintain open and effective communication with management. Maintains close communication with Program Manager to ensure provision of quality services. Provides guidance to program staff about service provision and ensures outcomes are met. Monitors status of clients after placement at 30, 60, and 90 days. Tracks clients job placement in Refugee Management Solutions (RMS) and Client Track databases. 
• Performing other duties as assigned by the Supervisor, attending meetings with other service providers, participating in staff retreats, United Way tours, agency fairs and speaking engagements, assisting with special organizational projects/events. Responsible for employee performance development and management duties.
• Audit all files in the programs to ensure compliance maintaining client files and assuring completeness and accurate file documentation in compliance with funding requirements. Verify client data in database to assess client eligibility for services and/or to request transfer of services. Assisting in the completion of quarterly reports by providing data and needed information. Review and enters data into RMS to change and update client's records to ensure data integrity and submit for report. Monitor compliance with Catholic Charities training requirements monthly write narrative and compose quantitative reports by required deadlines to provide updates on the status of the programs. 
• Perform other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

• High School Diploma or G.E.D
• Two (2) years of experience in social service or related setting
• One (1) year of experience in a supervisory or management role
• Valid Texas Driver’s License

SKILLS REQUIREMENTS

• Knowledge of leadership principles and best practices.
• Strong verbal and written communication skills, and ability to influence others.
• Demonstrate success in dealing with a variety of people.
• Ability to handle confidential client information. 
• Ability to give presentations to an audience. 
• Ability to work under stress and meet deadlines.
• Ability to handle and maintain confidential information.
• Experience with applicable software e.g. MS Office Suite (Word, Excel, Access).

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.