Director of Social Services - NORC Fresh Meadows chez Selfhelp Community Services

Position Summary:  Administers and manages the day-to-day operations of the program, oversees department budget, ensures provision of services, implements and maintains sanitary and safety standards, and supervises workers involved in providing nutritional, emotional, physical, intellectual and culturally diverse services to clients and the community at large.

Principal Responsibilities:

• Direct and administer the program in conformity with agency and funders’ guidelines, make recommendations, advocate and report on the program's activities to the Managing Director of NORCs.
• Plan, evaluate, and oversee financial budgets with daily oversight of fiscal matters.  Coordinate fiscal work with the bookkeeping department.
• Supervise PSRLs, volunteers, and student interns, including designating staff assignments and establishing work priorities.
• Submit monthly statistical reports to Selfhelp and DFTA, including the timely submission of all service records and reports, payroll and attendance, and PDS statistics to DFTA.
• Oversee staffing, including supervise social work staff, train staff or assign appropriate training/in-service, designate staff assignments, establish work priorities, meet with staff at least once a month, and participate in the selection and termination of staff.
• Evaluate workload and capacity of staff to determine feasibility of expanding or enhancing services to clients.
• Act as liaison of agency to the community, establish and maintain relationships with other community organizations and local politicians, conduct public relations activities (i.e. prepare or oversee preparation of flyers and newsletters), and oversee outreach to the target population.
• Develop work goals and department projects that promote wellness and healthy living in the NORC community, and assign and coordinate projects.  Modify, test, and correct existing program and service components as necessary and, in general, review completed projects to ensure that goals are met and that programs are compatible with agency and funders' policies and regulations.
• Oversee and maintain proper functioning and upkeep of physical facility, including coordinating security, outside maintenance, and landlord if applicable.
• Oversee all social services, including case assistance/management, counseling, legislative grant program, senior partners, telephone reassurance, intergenerational programs, social action committee, all groups and center classes and programs, etc… Liaise with government or third party representatives to ensure that programs comply with all contractual and regulatory requirements. 
• Complete and submit by the established target date all performance evaluations on staff within scope of responsibility.
• Review social worker’s plan of care to ensure Selfhelp funding and regulatory objectives and specifications are met.  Review case roles of staff, including but not limited to intervention plan and on-going cases.  Disseminate information regarding changes in policies and procedures affecting rights and entitlement.
• Conduct monthly staff meetings and attend monthly Directors’ meetings and other Selfhelp managerial meetings and training.   Keep abreast of agency-wide goals and plans and to facilitate interdepartmental relations and activities.  Attend NORC meetings as necessary or as requested.
• Provide information and referral, entitlement counseling and case assistance, including ongoing advocacy for clients and home visits when needed.
• Provide recreational and health promotion activities to tenants through group and one-on-one contact.
• Plan and implement fundraising activities for the center in partnership with the Advisory Council.
• Work with the agency on community issues, funding issues and otherwise seek government and/or private funding for projects, and assist grant writing teams for proposals.
• Participate in Department For The Aging training and adhere to all DFTA standards and guidelines.
• Meet and maintain safety and sanitary procedures and ensure compliance with building, fire and health department codes.  Holds regular fire drills as mandated by the city fire department and trains staff in emergency procedures.
• Oversee NORC Advisory Council and NORC Boards of Directors Committees to ensure that grant and budget parameters are met.
• Establish systematic communications and develop partnerships (including team meetings) with NORC Nurse/healthcare partners to address both individual and NORC community health needs.
• Perform other duties as needed or requested.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance 

Salary Ranges: $75,000 - 77,400 per year commensurate with experience

Job Competencies & Minimum Qualifications:

• MSW required; 3 to 5 years supervisory and related experience, or equivalent combination of education and experience.
• Computer literate
• Excellent verbal and written skills
• Excellent customer service skills
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand:

• Occasional exposure to wet and/or humid conditions, high, precarious places, moving mechanical parts, toxic or caustic chemicals, pathogens, fumes or airborne particles, electrical shock, and extreme cold and/or extreme heat.
• Frequent exposure to outside weather conditions.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.