Sr Engineer-Cloud & Infra Engg (INDIA - JAIPUR-RAJASTHAN, IN) chez Birlasoft

Area(s) of responsibility

Roles & Responsibilities - Desktop Support

• • Handling tickets which are required onsite support
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Incident management, change management and problem management
  • Working knowledge and support of SAP, Microsoft, software & hardware and Networking .
  • Knowledge of Networks.
  • Knowledge of AD, DNS, DHCP, Cloud backup.