Human Services Coordinator chez Broward County, FL
Broward County, FL · Plantation, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Plantation
About the Department
General Description
Provides advanced social case management, counseling, and/or coordination of services in an assigned human services program.
Works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field based upon area of assignment.
Requires one (1) year of direct client social case work/counseling in either an addiction/substance abuse treatment or mental health facility/program, crisis intervention or clinical setting, or in a community resource eligibility center based upon area of assignment.
Special Requirements
Depending upon area of assignment, may be required to work nights/weekends/holidays.
Special Certifications and Licenses
- Must possess a valid FL Class E Driver’s License at time of appointment and must be able to obtain and maintain authorization to drive on County business, depending on area of assignment.
- Must pass a Level II background screening, and approved through the aging portal option.
- Must complete the DOEA web-based training for the DOEA assessment instrument and receive a score of 90 within 30 days.
- Must complete the DOEA care plan training as offered by the ADRC and pass with a score of 80 within six months of hire date.
Preferences
- Bilingual English and Spanish/Creole/French/Russian
Position Duties
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
-Provide holistic and comprehensive case management services (intake, assessment, care and discharge planning).
-Complete the Department of Elder Affairs assessment training and pass with required score.
-Maintain a case load and conduct client contacts and field visits.
-Conducts home and community visits related to the client or their needs, as required or directed
-Connect clients with needed and available community resources.
-Provides general information to clients.
-Coordinates program services and completes required .
-Input information in consumer electronic record.
-Maintain consumer electronic and hard copy file.
-Conduct outreach and networking services.
-Create tracking mechanism for assigned caseload to ensure program compliance
-Conduct client and service follow-ups as needed
-Participate in case staffings and consultations.
-Share rotating responsibility for the after hours emergency phone
-Effectively communicate in oral and written form, and express thoughts in a logical sequence.
-Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
-Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations, which require a high degree of sensitivity, tact and diplomacy.
-Compile and summarize data tracked upon request.
-Data entry into various information management systems.
-Open and maintain files for case management services and tracking.
-Ability to work independently and in teams.
-Ability to multi task and prioritize.
-Provide prompt, efficient and responsive service.
-Performs related work as assigned.
Minimum Qualifications
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to traffic; moving machinery.
Other Qualifications
Competencies
- Manages Complexity
- Decision Quality
- Plans and Aligns
- Ensures Accountability
- Interpersonal Savvy
- Communicates Effectively
- Nimble Learning
- Situational Adaptability
County Core Values
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
