Lead Consumer Loan Processor chez CABRILLO CREDIT UNION

Description

POSITION: LEAD CONSUMER LOAN PROCESSOR

CLASSIFICATION: REGULAR-FULLTIME - HOURLY / NON-EXEMPT

REPORT TO: VICE PRESIDENT, LENDING

DIRECT REPORTS: NONE – INDIVIDUAL CONTRIBUTOR

PAY RANGE: $30.00-$33.00 per hour

PRIMARY OBJECTIVE

The Lead Consumer Loan Processor is responsible for overseeing the loan processing workflow within the department, training and supporting team members on technical aspects of the loan processing role. Preparing and processing loan applications, ensuring compliance with credit union policies, procedures, and regulatory requirements, and providing excellent member service. 

PRINCIPAL DUTIES AND RESPONSIBILITES, INCLUDE BUT ARE NOT LIMITED TO:

• Oversight and mentorship: Guide/mentor loan processors, providing training on processes and handling complex loan inquiries. 
• Application Processing: Manage the entire loan application lifecycle, from initial submission through to the final closing.  
• Documentation Management: Assemble, review, verify loan documents for accuracy and completeness, including title abstracts, insurance forms, and financial records. Prepare loan documents, ensuring accuracy and compliance with regulations.
• Communication and Coordination: Communicate with members, loan officers, and other relevant parties to gather information and provide updates on loan status. 
• Liaise with loan officers, underwriters, and other third parties to resolve issues and ensure timely loan closings. 
• Risk Assessment: Analyze borrower information, credit reports, and financial data to support the underwriting process
• Compliance: Ensure all loan processing activities adhere to credit union policies, lending guidelines, and relevant regulations.
• Data Entry & Record Keeping: Accurately input loan data into the credit union's systems, maintain organized loan files, and ensure proper documentation.
• Funding & Disbursement: Prepare loan packages for funding and coordinate loan disbursement,
• Quality Assurance: Conduct audits of completed loan files to ensure compliance, accuracy, and proper record-keeping. 
• Customer Service: Provide excellent customer service to members throughout the loan process.
• Other duties and responsibilities assigned by the Credit Union.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This role often operates in a professional office environment, routinely using standard office equipment.  The role may often require standing for large periods of time, while conducting presentations. It may also require physical demands of carrying supplies or equipment which may weigh up to 50 lbs.

Requirements

POSITION REQUIREMENTS

• Minimum of high school diploma or general education degree (GED). 
• Minimum of one years of experience in loan processing or a related financial field, preferably a credit union environment.
• Leadership and Training: Ability to lead a team and mentor loan processing staff. 
• Strong understanding of consumer lending principles, regulations, and documentation requirements.
• Proficiency in using loan processing software and other relevant computer applications.
• Knowledge of specific loan products offered by the credit union (e.g., auto loans, personal loans, etc.). 
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, time management, and attention to detail skills.
• Ability to work independently and as part of a team. 
• Effective people skills, including excellent communication skills, including active listening, and providing clear direction.
• Requires the ability to communicate courteously and professionally, both in writing and verbally. 
• Detail oriented, well organized and ability to prioritize and multitask.
• Computer proficiency required Microsoft Office (Word and Excel). Various Credit Union systems experience preferred.