Customer Service Advocate chez Diehl Subaru of Massillon

Diehl Subaru is seeking a friendly, detail-oriented, and highly motivated Customer Service Advocate to join our growing team. As a key part of our customer experience department, you will be the first point of contact for our valued customers—ensuring their questions are answered, concerns are resolved, and their overall experience exceeds expectations.

What You'll Do: 

• Act as the first point of contact for customers, addressing inquiries through various channels including email, chat, and phone. 
• Listen actively to customer concerns and provide appropriate solutions or escalate issues as necessary. 
• Document customer interactions thoroughly to ensure a smooth follow-up and resolution process. 
• Collaborate with cross-functional teams to share customer feedback and suggest improvements to product offerings. 
• Participate in training sessions to enhance product knowledge and customer service skills. 

What We're Looking For: 

• Excellent verbal and written communication skills 
• Ability to handle sensitive and confidential information 
• Strong problem-solving and analytical skills 
• Empathy and keen listening abilities 
• Strong interpersonal and communication skills 
• Attention to detail 
• Ability to work independently and as part of a team 
• Basic proficiency with computers and office software 
• Strong ethical standards and integrity 

What We Offer: 

• Competitive pay plan
• Available health, dental, and vision insurance 
• Paid time off
• Employee discounts 
• 401(k) with employer match 
• A promote within philosophy 

Submit your resume today! We look forward to talking with you!