Freightways Information Services Australia (FIS AU) provides effective, agile and innovative IT service delivery for multiple field-leading business units within Freightways Australia, including Allied Express, The Information Management Group and Shred-X/Med-X.

This Systems Engineer (SE) role joins a strong team of Infrastructure engineers, ensuring Freightways Australia business units are provided with reliable Infrastructure platforms and services, developed and supported in a modern, ITIL & Scrum-driven environment. The SE role will also contribute to delivery of cybersecurity-related initiatives and project work.

Candidates will possess expertise across common enterprise platforms including Okta, Windows server, Microsoft 365, Intune/Entra, ADCS & NPS, Cisco, Umbrella, FortiNet, PRTG, and client operating systems such as Windows, MacOS, Linux.

This role is based at Allied Express in Bankstown, NSW and is primarily an on-premises position.

Your Key Responsibilities Include:

• Key contributor to development, modernization and security of the Infrastructure environment in Freightways Australia business units.
• Delivering and maintaining on-prem and cloud infrastructure environments, application software and management tools, ensuring operational processes are reliable, repeatable, and efficient.
• Applying effective and methodical troubleshooting ability to solve IT issues and ensuring appropriate record-keeping and communication.
• Ensuring stability and efficiency of platforms and infrastructure utilising proactive logging and monitoring tools.
• Providing periodic after hours, on-call and escalation support of applicable Freightways AU 24x7 infrastructure, including system outages and incident response.
• Working in a Kanban/Scrum team environment, actively participating in team planning sessions, standups and ensuring visibility of work in progress.

About you:

• 3-5 years’ experience maintaining production IT environments across all elements of enterprise infrastructure including hardware, storage, network, virtualisation, security, OS, and applications management.
• Strong knowledge of RMM platforms, VMware virtualization and Cisco, FortiNet network technologies.
• Strong knowledge of Windows server platforms; storage and backup systems; secure DNS, NAC/802.1x, CCTV.
• Good working knowledge of Azure platform configuration and management. 
• Excellent communication skills with a customer focused approach to IT service delivery.
• Experience working in ITSM platforms such as Jira, ManageEngine.
• Experience with incident troubleshooting and escalation; change management
• Cybersecurity and project management experience is highly regarded.

Requirements of the role:

• Hands on knowledge of the following technologies and processes:
  • Configuring and supporting Windows Server, Azure, VMware environments.
  • RMM-based endpoint & server configuration and vulnerability management, patching. 
  • Configuration and implementation of FortiNet, Cisco, Meraki network devices and platforms.
  • Group Policy customisation and creation.
  • PowerShell Scripting.
• Technical knowledge across a range of IT Infrastructure best practices.
• Excellent written and verbal communication skills.
• Proactively learns and trains others in job functions and new technologies.
• Ability to demonstrate skills in change and problem management.
• Maintains attention to detail whilst working on a wide range of technical activities.

What’s in it for you?

• We offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your future development, and we can promise you many interesting challenges across the wide variety of customers we support.
• We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

If you are good at what you do, love a challenge, and are dedicated to making a visible difference in the environment you support, then we would love you to join the team!  Apply now!