Sportsbook Operations Manager chez Entain

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Entain’s Canada, Iberia and LATAM (CILA) division is looking to hire a Sportsbook Operations Manager (CILA) to act as the bridge between central Product & Tech teams and the regional commercial organisation. This role will ensure that sportsbook product delivery is aligned with local market priorities, timelines, and performance goals. The successful candidate will combine sportsbook expertise with strong operational skills, ensuring clear communication, disciplined coordination, and actionable insight. They will be instrumental in driving visibility, enabling adoption, and identifying opportunities for optimisation across the CILA region

• Product Coordination: Maintain a clear view of the central backlog, upcoming features, and delivery timelines; help translate updates from the central team into a localised version of the product roadmap for CILA.
• Comms & Visibility: Drive regular updates for CILA leadership; prepare materials for planning sessions; ensure central product work is contextualised for regional priorities.
• Experimentation & Testing: Partner with UX, CRM, and BI to design and run experiments, coordinate QA for new features, document and escalate bugs.
• Product Prioritisation: Work closely with the CILA squads to identify and queue frontend fixes, improvements, and optimisations that enhance customer experience.
• Insights & Ideation: Pull and analyse product data to help identify emerging trends and opportunities, and help surface actionable ideas to central Product & Tech.
• Stakeholder Engagement: Act as the “go-to” contact between central squads and CILA commercial teams, ensuring alignment, visibility, and clarity across workstreams

Expected:
• 3+ years of experience across sportsbook product & trading (Tier 1 firm preferred)
• Proven project management experience – able to define scope, create and maintain project plans, manage risks/dependencies, and ensure on-time delivery
• Strong understanding of user flows, product features, and betting market dynamics
• Solid analytical capabilities - able to define what metrics matter, analyse them, and deliver meaningful insight that can define strategic initiatives.
• Excellent verbal and written communication skills • Solid PowerPoint communication skills – distilling complex topics into easy to digest and meaningful content to deliver key messages to senior stakeholders

Beneficial:
• Familiarity with CILA-specific market conditions (sports, leagues, customer preferences, and regulatory environments)
• Experience using collaboration and project management tools such as JIRA, Confluence, or Monday.com
• Strong interpersonal and communication skills • Highly organized, with strong attention to detail and follow-through

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.