- Professional
- Bureau à Bedford
We’re looking for a Systems Administrator who brings deep expertise in systems administration and advanced technical support, with a strong ability to resolve complex, escalated IT issues. This role requires hands-on experience managing infrastructure components such as servers, networks, and virtualization environments, along with a proactive mindset for improving performance and reliability. You will be equally comfortable contributing to long-term IT planning and executing critical day-to-day functions. Strong collaboration skills are essential, as is the ability to work both independently and with cross-functional teams to deliver solutions that align with business needs. This position is full-time Hybrid based out of our Bedford, TX office.
How you can make an impact:- Provides advanced technical support by serving as the escalation point for complex issues related to hardware, software, and network systems, ensuring swift resolution and minimal disruption to business operations.
- Monitor the helpdesk ticketing system by analyzing trends, managing escalations, and coordinating assignments to identify root causes and drive long-term solutions.
- Partners closely with IT staff to contribute to short- and long-term initiatives, applying advanced troubleshooting skills and infrastructure knowledge to support scalable and secure deployments.
- Install, configure, maintain, and upgrade desktops, laptops, peripherals, and mobile technology to meet user and business requirements.
- Serves as the primary resource for resolving critical hardware and software issues, guiding junior support staff and ensuring documentation of resolution paths for future reference.
- Maintains vendor relationships to support procurement, warranty management, and timely service for hardware, software, and licensing needs.
- Develops and implements automation tools and scripts that reduce recurring helpdesk requests, enhance response efficiency, and support system health monitoring.
- Administers cloud-based productivity and infrastructure services such as Azure and AWS, supporting end-user functionality while ensuring proper access, security, and integration.
- Conducts proactive system maintenance by monitoring desktop health, performing software updates, and planning hardware refreshes to ensure reliability and compliance.
- Test, evaluate, and implement emerging technologies and software tools, balancing innovation with compatibility and adherence to internal standards.
- Produces and maintains user-focused technical documentation and training resources, supporting knowledge transfer and improving self-service capabilities for routine tasks.
- Collaborates with local and remote IT personnel to support business continuity planning and execution, contributing to disaster recovery readiness and emergency response protocols.
- Recommends, plans, and implements system upgrades, enhancements, and optimizations based on performance metrics, security considerations, and evolving business needs.
- Responsible for scheduling backup and recovery processes, validating data integrity, and executing recovery operations in alignment with organizational policies.
- Configures and maintains core infrastructure components—including servers, workstations, printers, and networking devices ensuring seamless integration and operational stability across the environment.
- Bachelor’s degree in Information Technology or related field or equivalent work experience required.
- Minimum 5 years of experience in Systems Administration or IT Support required.
- Certifications such as A+, MCP, CCNA, MCSE, Azure, Cloud preferred.
- Excellent interpersonal and communication skills with a demonstrated ability to interact with and provide guidance at all levels of staff.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Proficient in troubleshooting and supporting Windows OS (W10/W11), Microsoft Office, and Outlook.
- Strong understanding of Active Directory, Group Policy, TCP/IP, subnetting, and VoIP/Routing/Switching.
- Experience with cloud technologies, virtual machines, and PowerShell scripting.
- Familiarity with incidents and change management processes.
- Knowledge of automation tools and scripting for IT operations.
- Ability to assess and recommend hardware/software upgrades based on performance metrics.
- Strong understanding of enterprise IT environments, including production systems and operational standards. Experience with cloud platforms (Azure, AWS), Office 365, and Microsoft Teams