Accounts Receivable Specialist chez Veteran Benefits Guide

Description

Who we are:

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since it was founded, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.

Who we’re looking for:

 A Veteran Benefits Guide Accounts Receivable Specialist oversees account receivable functions, as well as collection activity. The Account Receivable Specialist will ensure all payments are accurately posted to invoices when received, and collection activity is compliant and aligned with company goals.  This position addresses tight deadlines for invoicing, processing payments, and account collection activity 

Requirements

Essential Functions:

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Essential Functions:

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Respond to client emails and return missed calls promptly and professionally.
• Address client requests, including sending invoices, setting up payment plans, or forwarding inquiries to the appropriate team member.
• Process payments securely in NetSuite and coordinate ACH agreements for payment plans.
• Manage client disputes by requesting documentation, updating account statuses, and following up until resolution.
• Escalate cases involving legal action, disputes, or “Do Not Contact” requests to management.
• Maintain accurate records of client interactions and ensure timely follow-up.
• Collaborate with case managers,      analysts, and leadership to support client needs and maintain compliance.

Qualifications or Competencies:

• Minimum of 1 year of hands-on collections experience and 2 years’ customer service.
• Basic Microsoft Office knowledge, NetSuite (preferred)
• Experience with customer service and client communication. 
• Ability to work well with other people, both externally and internally. 
• Strong written and verbal communication skills. 
• Intermediate to advanced 10-key skills 

EEO:

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.