Warranty Parts Processor chez Bertrandt

Ready to Drive the Future? 

As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions. 

With the strength of a global network of over 14,500 colleagues in 50+ locations, Bertrandt US combines deep expertise in Electronics, Product Engineering, Physical, and Production & After Sales. Join us in engineering tomorrow’s mobility today. 

General Benefits: 

• Complete and comprehensive benefits package including Med/Dent/Vision 

• Employer paid STD/LTD/Life 

• 401k Retirement program 

• Generous paid vacation/sick/holidays 

• Creativity encouraged in a fun, friendly work environment 

EEO Statement: 

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. 

Role Summary

This role is responsible for the tasks associated with review and processing of warranty part claims. The tasks include receiving, handling, processing, storing, analysis, tracking, reporting and disposal of all warranty parts.

• Interact with dealers when discrepancies are noticed while inspecting and processing of warranty parts and proactively takes corrective actions to provide a positive experience for the dealers. This role ensures that claims charge-backed if necessary after the inspection of warranty parts.
  
• Oversee the procurement of all Warranty parts-and charge-back of claims related to parts requested by the Warranty Parts Return Center, and ensures that claim charge-backs are accepted and implemented when the claim is paid.
  
• This role also handles and stores the warranty part after pre-analysis for various Warranty Parts Return Center (WPRC) customers that include Product
• Support, Quality Engineers, Suppliers, Factory, and Emissions Laboratory.
• Ensures proper disposal scrap of warranty parts on completion of inspection or as directed by the supervisor.
• Follow regulations related to the handling of warranty parts classified as HAZMAT and ensure hazardous waste disposal regulations are followed.
• Working hours are 7am - 4pm, on-site daily (Mon - Fri).

Education Required:

High school Diploma or some College
Working knowledge of automotive after sales processes or equivalent experience

Desired:
ASE Technician Certification
Associates Degree (or Better)

Skills Required:

• 3-5 Years of Automotive Service, Parts, or Warranty experience
• Must be able to safely lift up to 50 lbs.
• Warehousing and/or Logistics Experience
• Understating of Automotive Warranty Procedures
• Analytical thinking
• Basic Computer Skills (Microsoft Office, SAP, Parts Catalogs)
• Problem Solving
• Communication Skills- Verbal, Email