Network Operations Center (NOC) Engineer chez Itero Group
Itero Group · Ashburn, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Ashburn
About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
Itero Group is seeking a Network Operations Center (NOC) Engineer to support our mission-critical contract. In this role, you will be responsible for monitoring, troubleshooting, and maintaining network infrastructure and systems to ensure the uninterrupted availability of CBP’s operational environments. This is a hands-on position requiring strong technical skills, rapid problem-solving, and a commitment to delivering exceptional service in a federal environment.
Key Responsibilities
Provide 24x7 monitoring of CBP network, systems, and applications using NOC tools (SolarWinds, Splunk, etc.).
Respond to alerts, incidents, and service requests in a timely manner, escalating as required.
Perform initial triage, troubleshooting, and remediation of network and system issues.
Coordinate with Tier 2/3 engineering teams to resolve escalated incidents.
Document incidents, root cause analysis, and resolutions in ticketing systems (ServiceNow or equivalent).
Support configuration, patching, and updates of network devices under change control procedures.
Ensure compliance with CBP and DHS security policies and procedures.
Participate in on-call rotation and support planned maintenance windows.
Required Qualifications
U.S. Citizen with the ability to obtain/maintain Public Trust (NACI Tier 1).
2+ years of experience in a NOC, network support, or IT operations role.
Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN, firewalls, routing/switching).
Experience with NOC monitoring tools such as SolarWinds, Nagios, Splunk, or similar.
Proficiency with ticketing systems and ITIL-based incident management.
Strong written and verbal communication skills with the ability to work collaboratively in a team environment.
Preferred Qualifications
Active CBP Public Trust or DHS clearance.
Experience supporting federal government or DHS programs.
Relevant certifications such as CompTIA Network+, Security+, or CCNA.
Familiarity with ServiceNow and federal change management processes.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
