Patient Coordinator at Brentwood Pediatric Dentistry chez Specialty Dental Brands-TN

Description

At Brentwood Pediatric Dentistry, we believe a child’s early dental experiences shape a lifelong relationship with oral health. We treat each patient as if they were our own, offering compassionate, minimally invasive care in a warm, supportive environment. Our team emphasizes preventive care, clear communication, and making visits as fun and stress-free as possible. 

We are looking for a friendly, organized, patient-centered individual to join our team as a Patient Coordinator — someone who will be the first impression and ongoing advocate for our patients and their families.

Website: Brentwood Pediatric Dentistry

Why Join Us?

• Be part of a fun, supportive pediatric team that truly loves kids. 
• Work in a positive, family-focused environment where patients come first. 
• Make a difference every day by helping children feel comfortable and cared for. 
• Be supported with training and ongoing education to succeed in your role. 
• Become part of a well-established practice trusted by families in Brentwood.

Key Responsibilities:

• Greet patients and families, answer phones, respond to emails, and assist with inquiries 
• Schedule appointments, confirm upcoming visits, manage appointment reminders 
• Check patients in and out, collect necessary paperwork and consents 
• Verify and update patient insurance and demographic information 
• Estimate treatment costs, discuss payment options, and collect payments/co-payments 
• Coordinate with clinical and administrative teams to ensure smooth patient flow 
• Assist with tracking follow-up visits, referral coordination, and treatment plan scheduling 
• Help maintain a patient-friendly environment (waiting room, informational materials, etc.) 
• Address patient/family concerns or questions; escalate issues when needed 
• Participate in continuous improvement efforts: help refine office systems, workflows, and patient communication
• Perform other duties and responsibilities as assigned by management   

Qualifications:

• Previous experience in dental, medical, or healthcare office administrative roles preferred 
• Strong customer service orientation — ability to interact kindly and professionally with children, parents, and staff 
• Excellent verbal and written communication skills 
• Strong organization and attention to detail 
• Ability to multitask and prioritize in a fast-paced environment
•  High school diploma required; additional certification or training a plus 

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k) Match
• Paid holidays
• Paid time off

Join our team and be part of a practice dedicated to excellence in Pediatric care. If you're ready to take your career to the next level, apply today!

Requirements

• At least 1 year of experience in a dental front office setting preferred
• Customer Service experience
• Passion for delivering the best experience
• Ability to collaborate and be team-oriented