- Professional
- Bureau à Mumbai
Job Title: Lead Specialist CX
Location: Mumbai
At dsm-firmenich we strive to achieve a world where you don’t have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your Key Responsibilities
- Coordinate and optimize Order-to-Cash processes to ensure seamless customer experience and efficient delivery.
- Accurately capture and manage customer demand, aligning it with internal planning and supply teams.
- Identify and resolve supply chain challenges, ensuring on-time fulfillment of customer orders.
- Serve as the primary liaison between customers and internal teams, ensuring transparent, proactive communication.
- Lead monthly demand planning cycles based on customer input and market dynamics.
- Manage customer non-conformities, drive root-cause analysis, and implement corrective actions for continuous improvement.
We bring:
- A team of diverse employees who aren’t afraid to think outside of the box.
- A truly global and collaborative team that cares about the experience of our employees.
- The encouragement you need to develop and achieve personal growth.
- A role that is crucial on projects and allows you to build your brand.
- A caring and supportive environment where you’re empowered to grow and share your ideas.
You Bring
- Graduation or post-graduation (preferably MBA/PGDBM).
- 5–10 years of experience in supply chain and/or customer experience roles.
- Strong business acumen with proven leadership, collaboration, analytical, and communication skills.
- Demonstrated accountability and initiative in decision-making and process improvement.
- A customer-centric mindset with a focus on problem-solving and proactive service delivery.
- Proficiency in SAP and related supply chain tools.
The application process:
Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Shradha Tiwari, Talent Acquisition Partner ([email protected]).
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate : there's a place for everyone at dsm-firmenich. Dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
Inclusion, belonging and equal opportunity statement:
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.
