Supervisor Credit Cards chez Teachers Federal Credit Union
Teachers Federal Credit Union · Hauppauge, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Hauppauge
Join Our Team
For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.
Summary:
Supervises the credit card operations department staff
Education and/or Experience:
Associates degree or a minimum of four years directly related experience required
Minimum two years banking or customer service experience required
Knowledge and understanding of lending fundamentals, products, and procedures
Excellent analytical and mathematical skills
Job Responsibilities:
Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing
Trains credit card operations staff and assists with the development and implementation of credit card operations and policies
Responds to inquiries from customers and banks regarding operational issues
Responsible for resolving escalated member/team issues
Receives applications from applicants online, in branch, by phone, or by third party vendor
Ensures that all credit card applications are processed correctly in the LOS and created in the credit card system
Responsible for ensuring all daily and monthly reposting is completed in a timely manner
Supports the consumer lending management team with other department functions and responsibilities
Responsible for completing the resolution of member disputes with credit bureaus related to credit cards
Responsible for monthly, quarterly and annual production reports
Participates in lending systems UAT programs
Tests new LOS functionality and reports defects uncovered
Makes recommendations on policy and procedure changes based on observation and specific scenarios in the lending environment
Assists consumer lending management team with underwriting of direct Consumer Loan applications
Identifies leads and opportunities for other Teachers products to deepen the member relationship
Assists management with applicable vendor relationships and coordinate with necessary vendors to ensure Credit Union products and services are meeting the needs of members
Benefits of Joining the Teachers Team:
We provide a competitive compensation and benefits package that includes, but is not limited to:
Paid time off for vacation, personal days, and holidays
Fully-funded pension plan
401(k) company contribution
Teachers pays 100% of Dental & Vision premium
Tuition reimbursement is offered to full-time employees
Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
The good faith range for this position is $31.50 to $37.75 hourly. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.
All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.
To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers
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