Account Manager chez Telligen

As an Account Manager, you will be responsible for developing and maintaining strong relationships with clients to ensure program success and growth. These relationships will be multi-faceted, including managing implementations, contracting, coordination of service delivery, and expansion of services. You will serve as an assigned subject matter expert on these clients and certain Telligen services to support the Sales and Account Management teams on new business opportunities.

Essential Functions

You will develop and maintain strong relationships with assigned clients.

You'll serve as the main conduit and expert between Telligen and client for contract deliverables, expansion or renewals, including monitoring financials and profitability of accounts, client meetings or trainings and involvement with client operations, publications, website, etc.

You must understand each client's operations, systems, environment and business objectives.

You will coordinate with Operations to ensure services consistently meet clients' needs.

You'll monitor and participate in solution development, and track progress with operational problem trends, informing and escalating issues to operational management as appropriate.

You'll coordinate and communicate client information to operations and provide and/or coordinate client education and training when needed.

You will manage client interactions and reporting by: holding scheduled and ad-hoc client meetings to ensure client's needs are met, monitoring Telligen performance against performance guarantees or contract requirements, participating in management of satisfaction survey or client feedback process, and delivering contracted client reports as required.

You will assist Sales in prospect/partner/finalist presentations, as well as help prepare proposals for new or current business and materials for upsells to current clients, in coordination with the manager of account management.

Requirements

Bachelor’s degree in healthcare, health education, health promotion, public health or 3-5 years of experience in wellness/well-being, clinical health management programs, healthcare, delivery of employee health benefits services, or related experience required

At least 3 years of experience successfully managing complex client relationships, preferably in an account manager role.

Additional Comments

This is a hybrid position requiring an in-office presence on Mondays and Wednesdays.

Up to 30% local and overnight travel expected.

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