Director, Quality Engineering chez ServiceTrade

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Director, Quality Engineering to join our growing team. As the Director, Quality Engineering,  you will be responsible for the overall quality practices across the Engineering teams. This person will collaborate closely with Customer Support, Engineering and Product Management to analyze and understand the quality problems impacting our customers. This person will work across multiple functions to propose and implement actions to strategically improve quality. 

Why ServiceTrade?

• Drive Quality at Scale: Lead the QA strategy and ensure our software meets the highest standards of reliability, performance, and user satisfaction.
• Make a Real Impact: Your leadership directly influences the quality of the products our customers rely on every day, enabling them to operate efficiently and confidently.
• Collaborative Culture: Mentor and grow a talented QA team, establish best practices, and foster a culture of continuous improvement across engineering and product teams.
• Tech at the Core: Work with cutting-edge testing tools, automation frameworks, and development platforms to elevate our QA capabilities.

About you:

You are a results-driven leader who takes ownership of quality across complex systems. You thrive on identifying risks, improving processes, and implementing scalable QA strategies. Your experience in both manual and automated testing allows you to guide your team in delivering high-quality software efficiently. You are proactive, detail-oriented, and relentless in pursuing excellence — ensuring every release meets or exceeds customer expectations. Your leadership inspires collaboration, accountability, and continuous improvement across teams.

Key Responsibilities and Activities:

• Build a Quality Assurance organization adequate to the needs of ServiceTrade product portfolio, roadmap and product maturity
• Define, implement and articulate Quality Assurance strategy across ServiceTrade product portfolio
• Adopt and research AI best practices to help with Quality Assurance strategy and execution
• Define quality thresholds necessary to promote changes (features, bug fixes, etc) to production
• Partner with Customer Support organization to understand and analyze quality impact experienced by our customers
• Collaborate closely with Engineering and Product Management to strategically improve quality
• Evaluation and selection of tools used for test automation, performance testing and load simulation
• Evaluation and selection of tools for continuous inspection of code quality
• Incorporation of secure software development practices to testing and overall quality assurance process
• Professional development of team members through coaching, mentoring and formal training

Knowledge and Skills:

• Significant experience experience with Quality Assurance (5+ years)
• Significant experience with test automation (5+ years)
• Significant experience with testing commercial/B2B Web Applications (5+ years)
• Significant experience with testing commercial/B2B mobile applications for iOS and Android (3+ years)
• Familiarity with AI tools and techniques to improve effectiveness and efficiency of Quality Assurance organization 
• Experience with testing REST APIs (3+ years)
• Experience managing onshore and offshore resources 
• Experience working in a distributed environment across multiple time zones
• Experience presenting to executives and external stakeholders (customers, prospects)
• Experience with relational database technologies like MySQL - including writing/executing SQL queries, schema creation and understanding of database design
• Experience with cloud based solutions. Preferred: Experience with AWS, particularly EC2, RDS, and Lambda
• Preferred: Experience with all the trappings of a modern software team: GitHub, JIRA, etc.
• Proven track record setting and achieving goals, individually and through a team of people 
• Excellent written communication skills

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend

#LI-Hyrbid

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.