Claims Management Officer (47502) chez None

Create impact as a Claims Management Recovery Officer

Make a difference as a Claims Management Recovery Officer Join the largest general insurance group in Australia and New Zealand.  

YOUR ROLE

We’re looking for Claims Management Officers to join our dedicated team within the Insurance division, supporting Motor Claims and Assessing, and Property and Niche Claims.

As a Claims Management Officer, you’ll be the first point of contact for members and third parties who’ve experienced a loss. You’ll deliver empathetic support and exceptional service, managing claims end-to-end with a focus on timely, efficient, and effective outcomes.

A key part of your role will be identifying and managing recovery opportunities ensuring that claim costs are proactively triaged, managed, and recovered where possible. You’ll act as a referral point for complex decisions, collaborate with internal and external stakeholders, and ensure outcomes align with our values and compliance standards.

This is a Full Time, Permanent position based in Brisbane, Eight Mile Plains with flexible working arrangements to support team goals and customer needs. You’ll start your journey with a comprehensive induction and ongoing development to help you thrive.

On Offer 

Joining RACQ you’ll have access to:    

1. Boosted superannuation with 13% as standard  

2. Up to 50% off personal insurance 

3. Hybrid work and flexi-time options available  

4. Welcome Back cash bonus when returning from parental leave   

5. Discounts on retail, travel and health items  

7. Dedicated growth programs, including the award-winning IAG Academy  

ABOUT YOU

We’re looking for people who bring energy, empathy, Resilience and a member-first mindset.
You’ll thrive in this role if you have:

• 1–3 years’ experience in customer service or claims management
• Strong communication, problem-solving, and decision-making skills
• Confidence handling emotionally charged situations
• Ability to manage multiple complexity levels and workloads
• A collaborative mindset and commitment to quality outcomes
• Excellent time management and computer skills
• Motivation to learn, grow, and support continuous improvement
• Previous experience in insurance or recoveries is a bonus

ABOUT US

RACQ Insurance: From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.   

IAG is part/We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.   

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. 

We’re ready for you. Apply today.   

Learn more about who IAG is here.