- Professional
- Bureau à Columbus
Join our Ricart Buick GMC Chevrolet team in North Columbus. Ricart Automotive has been Columbus’s Top Place to Work since 2013! We offer competitive pay, a generous benefits package, opportunities for advancement, a family environment, a strong company culture, and more employee events than anyone in the industry!
At Ricart Automotive, we take pride in delivering exceptional automotive service with a personal touch. Our dedicated team is committed to providing top-notch care to our customers and their vehicles. We are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team.
Job Summary: As an Automotive Service Advisor, you will be the primary point of contact between our customers and the service department. Your role will involve understanding customer concerns, recommending services, and ensuring a smooth and efficient service experience.
Key Responsibilities:
- Greet customers and assess their automotive service needs.
- Listen to customer concerns and provide accurate advice on vehicle issues.
- Create detailed service orders and communicate necessary repairs or maintenance.
- Provide cost estimates and obtain customer approvals for service work.
- Coordinate with technicians to ensure the timely completion of services.
- Keep customers informed about the status of their vehicles.
- Handle customer inquiries, concerns, and complaints in a professional manner.
- Maintain accurate records of services performed and parts used.
Qualifications:
- High school diploma or equivalent.
- Previous experience as a service advisor or in a customer service role in the automotive industry is preferred.
- Strong communication and interpersonal skills.
- Ability to explain technical information to customers clearly and understandably.
- Excellent organizational and multitasking abilities.
- Proficiency in using automotive service software and tools, especially CDK, preferred.
- Valid driver’s license with 6 points or less and no major violations in the past 3 years.
Ricart Automotive is an Equal Opportunity Employer.
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