Donor Relations Specialist chez Children's Theatre of Charlotte

Description

What We Do…

Children’s Theatre of Charlotte is driven in the belief that there is power behind simple acts of kindness. Throughout our work, staff, patrons, and community, we strive to spread kindness wherever we can and to encourage children to act kindly toward others. We are proud to be an organization where a dynamic mix of talented, committed, and enthusiastic people come together to do their best work. As we inspire generations to explore the wonder of our world, we desire to see the unique, amazing, and expanding tapestry of this world and community reflected in all our programming, behind the scenes, and in our team members, board and volunteers.

What You Will Do…

Are you a people person who loves building relationships and creating great experiences? Do you want to launch or grow your career in the nonprofit world while making a real impact? 

Our Donor Relations Specialist role is a perfect entry point into fundraising and philanthropy. You’ll play a key role in creating and growing our individual giving program. You’ll manage a portfolio of donors to raise $465,000 annually while learning and refining best practices in engagement, relationship management, and campaign strategy. As part of our Devo Team, you will play a key role in deepening connections with individual donors and inspiring greater financial support for the Theatre’s vision and mission.

This is an excellent opportunity for a professional who is enthusiastic about relationship-building, eager to grow, and excited to develop a strong foundation in fundraising. You’ll gain hands-on experience in donor engagement, event support, and portfolio management while working as part of a collaborative, mission-driven team.

Primary Responsibilities

In this role, you will manage a personal portfolio of small to mid-level donors in partnership with the Director of Development, and help design strategies that engage, retain, and upgrade donors to secure gifts totaling $465,000. 

• Build, cultivate and steward a portfolio of annual fund donors, ensuring personalized engagement that makes each supporter feel valued. 
• In collaboration and under the direction of the Director of Development, develop and implement a comprehensive plan for individual giving - with clear strategies for acquisition, retention and upgrades. Plan and execute regular touchpoints (calls, meetings, events, notes, digital outreach) to strengthen donor relationships.
• Track and report donor interactions in the CRM/database.
• Assist in the planning and execution of annual giving campaigns, including direct mail and digital appeals.
• Partner with the Marketing/Communications team to ensure donor messaging is clear and compelling.
• Provide outstanding, best-in-class stewardship so every donor feels appreciated and inspired to stay engaged. 

We would love to hear from you if you are…

• Deeply Relational. Building and stewarding relationships is core to who you are as an individual. 
• Someone who loves to learn. Motivated, curious and excited to learn and grow.
• Detail Oriented. No detail is too small in your eyes. You have systems which aid in your execution and prioritization of projects and tasks, and you enjoy working across teams and people to see a project from start to finish. 
• Relentless in pursuit of our mission and vision. You show up every day excited and energized about Children’s Theatre of Charlotte’s mission and vision for the future. You can use effective and compelling storytelling to share your passion and inspire others.
• Process and detail-oriented. You are excited and at your best when you work independently while still being highly connected and collaborative.
• Fueled by data. You take a data-driven approach to problem solving, analysis, and excel at driving results to hit goals and targets. 
• A fast learner. What you don’t know, you spend time learning. You energetically seek resources and opportunities to further develop your knowledge and skills.

Requirements

Skills and Abilities Required

• Exceptional interpersonal skills and ability to develop relationships quickly, with the appropriate level of assertiveness to engage, solicit, and follow up with donor prospects.
• Excellent written and oral communication skills, ability to communicate passionately about Children’s Theatre of Charlotte’s mission. 
• Collaborative and effective working on a small team with high accountability. 
• Goal, results, and detail-oriented with exceptional planning and time management skills.
• Bachelor’s degree or relevant experience in communications, nonprofit management, business, or related field required. 
• Experience with CRMs is a plus.
• Strong analytical skills with ability to develop strategic solutions. 
• Highly organized with excellent attention to detail.

Compensation and Benefits - Starting salary is $44,000. Benefits include: 

• Comprehensive health and welfare benefits package.
• 403(b) Retirement Plan and Employer Match.
• Generous paid time off benefit with built-in, guaranteed company closures and holidays. Flexible personal time off.
• Flexible, hybrid work environment. Some nights and weekends will be required.
• CTC Theatre Education class tuition waiver.
• Complimentary tickets.