Airport Operations Center Supervisor chez Charlottenc

Date Opened: Wednesday, September 17, 2025 12:00 AM

Close Date: Thursday, October 02, 2025 12:00 AM

Department: Aviation Department

Function Operations Support

Salary: $33.56 - $41.95 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Supervise and participate in the work of Airport Operations Center Coordinators. Work includes organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations and procedures. Requires excellent organizational and leadership skills and the ability to establish effective working relationships while representing Charlotte Douglas International Airport in a professional, positive manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

1.    Supervise and participate in the work of Airport Operations Center Coordinators, including: organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.
2.    Provide assistance to tenants, contractors, the traveling public and airport employees. Establish and maintain effective working relationships.
3.    Respond calmly and effectively in emergency situations. Act decisively and exercise independent judgment within established rules, regulations and procedures, to ensure the safety of persons and security of property.  
4.    Assist Joint Operations Center Manager with 24/7/365 administrative duty officer responsibilities.
5.    Communicate effectively verbally and in writing, including operating radio equipment.
6.    Maintain accurate records and produce reports.
7.    Other duties as assigned

MINIMUM QUALIFICATIONS
•    Bachelor's Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to aviation plus three years of experience; or an Associate’s Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to aviation plus five years of experience; or a High School Diploma or Equivalent and seven years of experience is required.  
•    Work experience in Airport Operations at an FAR Part 139 certified airport and familiarity with Charlotte Douglas International Airport preferred.  

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of:
•    Knowledge of FAR Parts 139 and TSR Part 1542 required.
•    Knowledge of ICS/NIMS required.
•    Knowledge of airport operations and telecommunications skills.
•    Knowledge of airport familiarity with locations and processes and emergency response. 

Skill in:
•    Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio. 
•    Skills to communicate clearly and effectively in writing.
•    Skills to effectively organize data and prioritize resources during routine and special operations. 
•    Skills in various computerized systems.

Ability to:
•    Ability to work independently or as part of a team.
•    Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
•    Ability to respond calmly and effectively in emergency and stressful situations.  Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures. 
•    Ability to lead and motivate a diverse staff.

WORKING CONDITIONS AND PHYSICAL DEMANDS    
•   This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met

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ADA and Other Requirements
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.  

Physical Requirements:
•    Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
•    Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
•    Adequate vision, hearing, and speech required

Sensory Requirements:
•    Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
•    Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
•    Comprehensive of written information in work related documents
•    Ability to hear, understand and distinguish speech
 

General Information:
•    Primarily works standard office hours Monday through Friday.  Work required at other times for supervision, training, special events, irregular operations, inclement weather and emergencies. Subject to emergency call backs for work. 
•    This position is deemed essential.
•    Some job functions may be done through telework, however primary job functions require in-person/on-site work.
•    Valid driver license in state of residence and ability to obtain and maintain a City driving permit.  
•    Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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