- Professional
- Bureau à Sydney
Career Opportunities: Business Analyst - SaaS Operations (47462)
Have meaningful impact as a Business Analyst – SaaS Operations.
Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.
YOUR ROLE
As a Business Analyst, you’ll play a key role in ensuring the stability, compliance, and continuous improvement of our SaaS platforms through proactive operational oversight. You’ll work closely with internal teams and vendors to manage incidents, changes, releases, and operational risks, ensuring high service quality and vendor accountability.
Key Responsibilities:
- Oversee SaaS platform stability, compliance, and continuous improvement through proactive operational management.
- Support incident management, change coordination, release planning, and operational risk mitigation with internal teams and vendors.
- Act as a liaison between business units and SaaS vendors to ensure service quality, performance, and governance.
- Analyse business requirements and develop functional specifications to guide solution design and delivery.
This is a permanent role open to candidates located in Gadigal Country (Sydney), Naarm (Melbourne)
ABOUT YOU
- Proven experience as a Business Analyst, preferably in SaaS or technology environments.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience with incident, change, and release management processes.
- Ability to work collaboratively with vendors and cross-functional teams.
Applications close Thursday 25 September 2025 23:59pm AEDT.
Joining IAG you’ll have access to a raft of benefits from across the IAG group:
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Inclusive leave such as public holiday swap and gender affirmation leave
- Dedicated career growth programs, including the award-winning IAG Academy
ABOUT US
We're IAG, the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible. As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day.We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
Learn more about who IAG is here who IAG is here
Have meaningful impact as a Business Analyst – SaaS Operations.
Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.
YOUR ROLE
As a Business Analyst, you’ll play a key role in ensuring the stability, compliance, and continuous improvement of our SaaS platforms through proactive operational oversight. You’ll work closely with internal teams and vendors to manage incidents, changes, releases, and operational risks, ensuring high service quality and vendor accountability.
Key Responsibilities:
- Oversee SaaS platform stability, compliance, and continuous improvement through proactive operational management.
- Support incident management, change coordination, release planning, and operational risk mitigation with internal teams and vendors.
- Act as a liaison between business units and SaaS vendors to ensure service quality, performance, and governance.
- Analyse business requirements and develop functional specifications to guide solution design and delivery.
This is a permanent role open to candidates located in Gadigal Country (Sydney), Naarm (Melbourne)
ABOUT YOU
- Proven experience as a Business Analyst, preferably in SaaS or technology environments.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience with incident, change, and release management processes.
- Ability to work collaboratively with vendors and cross-functional teams.
Applications close Thursday 25 September 2025 23:59pm AEDT.
Joining IAG you’ll have access to a raft of benefits from across the IAG group:
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Inclusive leave such as public holiday swap and gender affirmation leave
- Dedicated career growth programs, including the award-winning IAG Academy
ABOUT US
We're IAG, the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible. As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day.We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
Learn more about who IAG is here who IAG is here
