- Senior
- Bureau à Dublin
Role Overview
The Director of Optical Network Service Operations will provide strategic and operational leadership for EOS’s Optical Network service delivery across a multi-year Edge Network upgrade programme. This role oversees all aspects of optical field operations - including splicing, testing, commissioning, and lifecycle service management - ensuring consistent, high-quality delivery across multiple global metro regions.
Acting as the executive interface between EOS and hyperscale client stakeholders, the Director will drive operational excellence, align resources to a complex deployment roadmap, and establish a scalable service model that balances cost efficiency with SLA performance.
Key Responsibilities
Strategic Leadership & Programme Governance
- Lead EOS’s Optical Network Service Operations for an Edge Network upgrade programme across US metros.
- Define service strategy, operational KPIs, and workforce plans to support rolling deployments.
- Oversee programme governance, financial performance, and resource scalability.
- Partner with client programme directors and engineering leads to align on roadmaps, scope, and design packages.
Operational Service Delivery
- Direct large-scale teams including Service Project Managers, Field Splicing Engineers, and Optical Technicians.
- Ensure consistent application of SOPs, work instructions, and quality standards across all sites.
- Oversee execution of optical builds: fibre splicing, OTDR testing, MPO/MTP trunking, optic integration, and QA validation.
- Establish a Global Service Excellence framework, incorporating Lean Six Sigma, CSI, and 5S practices to drive efficiency.
Client & Stakeholder Engagement
- Act as executive sponsor and escalation point for hyperscale clients.
- Maintain transparent reporting on progress, SLA/KPI adherence, risks, and financial performance.
- Build trust through proactive communication, continuous improvement initiatives, and collaborative governance forums.
Resource & Workforce Management
- Develop global workforce strategy for Supervisors, Project Managers, and Technicians, including recruitment, onboarding, training, and succession planning.
- Coordinate allocation of splicing teams, logistics, and tooling (fusion splicers, OTDRs, power meters) to ensure timely execution.
- Manage vendor/partner relationships where subcontracting is required, ensuring compliance with EOS and client standards.
Continuous Improvement & Compliance
- Use post-deployment data to identify optimisation opportunities in cost, productivity, and quality.
- Ensure adherence to all safety protocols (OSHA and local equivalents) and client compliance standards.
- Promote innovation in tooling, automation, and BI-driven performance analytics.
Qualifications & Experience
- 8+ years’ experience in service delivery or operations leadership in large-scale fibre optic, telecom, or data centre programmes.
- Proven track record managing multi-region optical deployments and field operations teams.
- Strong technical understanding of:
- Fusion splicing (single-mode and multi-fibre ribbon)
- OTDR testing, power meter & light source testing
- MPO/MTP trunk cable installation and structured cabling
- Fibre troubleshooting and QA validation
- Experience implementing operational frameworks: Lean Six Sigma, ITIL, or equivalent.
- Executive-level stakeholder management experience in hyperscale or telecom environments.
- PMP, PRINCE2, or equivalent project/programme management certification desirable.
- Ability to travel globally to oversee programme execution.
Key Competencies
- Strategic Leadership – Ability to define, scale, and govern global optical service operations.
- Operational Excellence – Strong focus on quality, compliance, and SLA-driven outcomes.
- People Leadership – Skilled in building, motivating, and developing large, multi-geography teams.
- Client Partnership – Trusted advisor with strong executive presence and communication skills.
- Innovation & Improvement – Track record of driving efficiency and process optimisation.
ABOUT EOS
EOS is a global leader in digital infrastructure, delivering high-performance data centre and network solutions that power the world’s most innovative companies. Our mission is to build and operate the most reliable, scalable, and sustainable infrastructure platforms - enabling our clients to thrive in a connected world.
Belonging at EOS
At EOS, we believe that diversity drives innovation and inclusion fuels performance. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We welcome candidates of all backgrounds, identities, and experiences to join us in shaping the future of digital infrastructure.
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