This role in summary

Whirlpool is currently seeking a Specialist, Supply & Logistics in our POFT (PRODUCT ORDER FULFILLMENT TEAM). This role will be based onsite at our Riverview Campus.

The order fulfillment organization works to ensure the timely fulfillment of customer orders from our distribution centers. Based on the trade partner serviced, the process will vary. The goal is to collectively (across several groups) ensure excellent customer service and communication related to the on-time fulfillment of customer orders. This role may require work utilizing databases and other tools to identify at-risk orders and resolve any issues preventing delivery, our focus is on the conversion of orders to delivery. These issues will vary from back-ordered products to transitions, set-aside orders, and others. This work is highly visible, fast-paced, and is perfect for someone with the ability to think critically, apply lean principles, problem solve, work independently, put people at ease, and make the Whirlpool order experience a mutually rewarding one. We work to provide cross-functional support and serve as a point of contact for the R&B Sales Organization and TX/CX Order Management for escalated issues.  We are responsible for communicating solutions and updates to our trade customers and process partners across the organization. We actively look for opportunities to improve our work using CI methodologies and tools. We interact with both internal and external process partners, as well as directly with the customer, to resolve order issues daily. 

(This position is located in Center if local, based on Whirlpool corporate standards

Your responsibilities will include

• Research order availability issues for the contract channel, either resolving the issue or proposing an alternative option within TX guidelines
• Work with TX, Logistics, and trade customers to resolve outstanding delayed deliveries
• Be available for internal process partners to create or cancel delivery documents
• Research and assign set-aside orders and other prioritizations within our channel
• Maintain key metrics as designated by the team, including lines per hour and eCRM utilization
• Research and implement automation within team databases
• Utilize Standardized Work methodology to identify wastes in current processes and eliminate those wastes
• Identify systemic problems, evaluate potential solutions, and make recommendations for a course of action
• Work with TX, Logistics, Inside Pass,  and TCT to resolve outstanding delayed deliveries and critical fulfillment issues.
• Monitor open orders in assigned regions and perform quality assurance for order processing to ensure complete, on-time deliveries across all channels. 
• Work cross-functionally across the organization to determine areas of opportunity in resolving at-risk orders
• Daily fulfillment and optimization of truckloads shipping directly to the trade customer at the FDCs (Factory Distribution Centers) and RDCs (Regional Distribution Centers).
• Fulfilling orders or trade partners and end consumers
• Flexibility with schedule to include working 10-7 EST late shift

Minimum requirements

Requirements 

• 1+ year of experience in Supply Chain Order Management
• High School Diploma or GED

Preferred skills and experiences

• Bachelor's Degree
• Organizational Skills
• Customer service and communication skills
• Work in multiple systems at one time and go between (ie; SAP ECC, SAP eCRM, MS Access, MS Excel, & Google Suite).
• Work independently and come up with new resolutions based on data researched
• Positive attitude, willingness to accept constructive feedback
• Driver of change and demonstrated ability to  problem solve and critically think
• Learn quickly and adapt to new situations, environments, and tasks
• Sales/Trade relations and ability to collaborate

RSRWH

What we offer

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Additional information

Our goal is to provide an environment that helps you bring your best to Whirlpool every day.  We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. 
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.