Let's begin! Customer Success Management Associate (9421) chez MoodysProd

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 1-3+ years’ experience in a direct business-to-business client-facing role, preferably within a SaaS, commercial data, analytics, regulatory, or finance industry.
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier, and credit risk use cases.
• Excellent verbal/written communication and presentation skills, with the ability to present high-level information as well as detailed demonstrations of products and services.
• Ability to work both independently and within a team environment, with focus and high attention to detail.

Education

• Undergraduate/first-level degree (e.g., Bachelor’s degree) required, with coursework in business, economics, finance, marketing or related fields.

Responsibilities

• Act as a customer advocate, empowering clients to achieve desired outcomes with our Moody’s View solutions and improving their overall experience.
• Lead the post-sales client lifecycle, coordinating key internal stakeholders from Sales through to Product to drive client strategies and improve the customer experience.
• Drive the retention of clients within an assigned book of business, ensuring they derive continued value from our solutions.
• Achieve clients’ desired outcomes by developing relationships built on trust and integrity, mapping the customer journey, and continuously assessing client health.
• Collaborate with Product Management and Product Strategy to promote improvement in product quality and coordinate regular client feedback forums.
• Empower and enable clients by anticipating potential pain points, introducing them to best practices, and coaching them toward self-sufficiency.
• Demonstrate strong customer advocacy by hosting Voice of the Customer (VoC) forums, conducting C-SAT surveys, and completing NPS outreaches.
• Serve as the centralized point of contact between the client and internal stakeholders, coordinating engagement where necessary.
• Meet or exceed activity-based KPIs which align with the company’s vision and objectives.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
• Assist in the preparation and circulation of market insight comments to create awareness of Moody's expertise internally and externally.
• Travel required for approximately 20% to 40% of your time.

About the team

Our MoodysView team is responsible for providing comprehensive and insightful financial risk analytics. We contribute to Moody’s by:

• Delivering accurate and timely credit ratings that help investors make informed decisions.
• Conducting in-depth research and analysis on various financial markets.
• Offering expert opinions and forecasts that guide stakeholders in their financial planning.

By joining our team, you will be part of exciting work in the dynamic field of financial analysis and risk, collaborating with experts across global markets.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.

Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to [email protected]. Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.