- Professional
- Bureau à Parsippany
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Job Summary
The HR Shared Services Specialist serves as the liaison to employees and managers in a call center environment and/or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.
Essential Duties
Employee and Manager Support: Serving as the initial point of contact for questions concerning HR policies, procedures, and systems, acting as an HR generalist within a call center or business location setting.
Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.
HR Life Cycle Management: Guiding employees and managers through various HR processes, including onboarding, leave management, job changes and offboarding.
HR System Optimization: Recommending and assisting in the implementation of improvements to HR systems, such as ServiceNow, to ensure operational efficiency.
Service Excellence: Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.
Process Improvement: Identifying and implementing enhancements to HR processes for increased efficiency.
Compliance Assurance: Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.
Collaboration and Autonomy: Working effectively with various HR teams (e.g., Business Partners, Payroll) while also capable of independent task execution.
Training and Documentation: Developing and delivering training on new HR processes and maintaining clear procedural documentation.
Project Contribution: Providing support for various HR projects as needed.
You may be responsible and/or need to become familiar with one (or more) of the following areas:
• Onboarding: New Hire Experience Ownership, Immigration Management, Relocation Support
• Benefits and LOA: Benefits and Leave Administration, Annual Enrollment Support
• Offboarding: Offboarding support for both voluntary and involuntary terminations
• HR Systems: Maintain data integrity processing HRIS transactions, research and troubleshoot complex issues/errors
Qualifications Required
Bachelor’s Degree Human Resources or related field required
2+ years of HR experience, preferably various areas of HR such as HRIS, Benefits, & LOAs, supporting multi-site or remote clients Required
Experience with ADP products, Workday/HRIS systems, and SAP
Ability to travel approximately 15%
Qualifications Preferred
Progressive HR and Benefits experience
Experience working in shared services environments and with HR technologies.
Proven experience in process improvement, data analytics, and development.
Experience managing third-party vendors.
Excellent verbal and written communication skills.
Ability to partner across the company and with executive leadership.
Strong presentation and delivery skills.
Ability to take initiative and solve business problems.
Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment – with minimal daily oversight.
Experience with case management systems like Neocase, ServiceNow, Salesforce HR,
or Oracle products.
Strong problem-solving and analytical skills.
Excellent customer service orientation and attention to detail.
Proficiency in MS Office or Google products.
Ability to manage a fluctuating workload.
Fluent in Spanish is a plus
Travel Requirements: Ability to travel approximately 15%
How We Protect What Matters Most:
1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit). Postuler maintenant
