Associate/Analyst, Treasury/Cash Management Operations Specialist, Institutional Banking Group Operations (IBGO), Group COO chez DBS Bank

%3Cp%3E%3Cb%3EBusiness Function%3C/b%3E%3C/p%3E%3Cp%3EGroup Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality %26amp; control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank%27s operational processes and inspire to delight our business partners through our multiple banking delivery channels.%3C/p%3E%3Cp%3EAs an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation %26amp; technology, managing operational risks %26amp; strongly collaborating with our business partners in delivering excellent RED service to our customers.%3C/p%3E%3Cp%3E%3Cb%3EResponsibilities%3C/b%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cb%3ETransaction Processing %26amp; Authorization:%3C/b%3E Process and authorize transactions related to Foreign Cheque Clearing, Demand Drafts, and Cashier Orders. This includes but not limited to daily reporting of volumes, reconciliation etc. AI-powered tools may be used for anomaly detection and fraud prevention.%3C/li%3E%3Cli%3E%3Cb%3ECustomer %26amp; Correspondent Bank Inquiry Handling:%3C/b%3E Handle and respond to inquiries/requests from internal/external customers and correspondent banks regarding cheque transactions. AI-powered chatbots may be used to handle routine inquiries, freeing up time for more complex issues.%3C/li%3E%3Cli%3E%3Cb%3ECollaboration %26amp; Communication:%3C/b%3E Collaborate professionally and promptly with business units, support units, and agent/correspondent banks. AI tools may assist in scheduling and coordinating communications.%3C/li%3E%3Cli%3E%3Cb%3ERisk Management %26amp; Reporting:%3C/b%3E Timely report and escalate risk events/incidents, suspicious transactions, and potential complaints. AI may be used to enhance the detection of suspicious activity.%3C/li%3E%3Cli%3E%3Cb%3EOperational Efficiency:%3C/b%3E Adhere to high service levels and industry/currency cut-off times. Proactively identify opportunities for process improvement and recommend solutions.%3C/li%3E%3Cli%3E%3Cb%3ECompliance %26amp; SOP Adherence:%3C/b%3E Ensure timely updates and proficiency to established Standard Operating Procedures (SOPs) and compliance with all relevant policies, standards, and guidelines.%3C/li%3E%3Cli%3E%3Cb%3ESystem Testing %26amp; Enhancement:%3C/b%3E Participate in system enhancement and/or perform User Acceptance Testing - UAT.%3C/li%3E%3Cli%3E%3Cb%3EProcess Improvement %26amp; Technology Recommendations:%3C/b%3E Make suggestions for streamlining and enhancing operational procedures and controls, utilizing technology to increase productivity and reduce manpower needs. This includes recommending the replacement of outdated equipment.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cb%3ERequirements%3C/b%3E%3C/p%3E%3Cul%3E%3Cli%3EMinimum Bachelor%26rsquo;s degree or relevant working experiences with cash products and/or processes knowledge would be preferred.%3C/li%3E%3Cli%3EMinimum 2 %26ndash; 3 years of working experiences in finance or banking industry, preferably with knowledge on SWIFT/Pacs Payment Messages (e.g. MT1xxx or Pacs 008) and relevant payment systems, IPE, AMH, FTW, OFP%3C/li%3E%3Cli%3EAdaptable to work in a fast-pace environment with a sense of urgency to meet various cutoff times and customer%26rsquo;s specific SLA with zero error rate.%3C/li%3E%3Cli%3ESpeed %26amp; Accuracy %26mdash; Role requires processing transactions at high speeds, whilst maintaining vigilance %26amp; accuracy over the manual repairs and inputs.%3C/li%3E%3Cli%3EZero tolerance for error/ambiguity %26ndash; role entails posting financial transactions on daily basis; and entails high financial exposure risk.%3C/li%3E%3Cli%3EComfortable with variable workload that is dependent on customer payment volumes, not a fixed output per day.%3C/li%3E%3Cli%3E100% work-in-office due to nature of the operations%3C/li%3E%3Cli%3ETeamwork, Dependability, Strong risk %26amp; controls mindset and meticulous%3C/li%3E%3C/ul%3E%3Cp%3E%3Cb%3EApply Now%3C/b%3E%3C/p%3E%3Cp%3EWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E Postuler maintenant