Billing Specialist chez City of Flagstaff, AZ

About the Department

Are you someone who is ready to make a difference within their local community?  If so, the City of Flagstaff is seeking a qualified individual to join our team! 

As the City’s newest Billings Specialist, you will actively support and uphold the City’s stated mission and values.  You will be coordinating all aspects of billing, including setting up internal and external customers, input and billing for various departments. You'll also provide excellent customer service to both internal and external customers, as well as assure accurate and timely billing. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on our employees and the community we serve.

Position Duties

EXAMPLES OF THE WORK PERFORMED (ILLUSTRATIVE ONLY)

• Provides excellent customer service to both internal and external customers
• Coordinates all aspects of billing, including setting up internal and external customers, input and billing for various departments, proper payment posting, and accurate fiscal year posting
• Works with external customers and other city departments to solve customer billing issues in a timely and courteous manner
• Assures accurate and timely billing
• Assists in the development of policies and procedures for Customer Service
• Supports the Billing Manager to update the billing procedures and manuals
• Supports the reconciliations and reviews data for year-end audits
• Performs related duties, as assigned

Cross trains and performs functions in one or more of the focus areas listed:

Miscellaneous Accounts Receivable

• Set up of miscellaneous accounts including, but not limited to, Landfill, Airport, Retiree Insurance, Fire Contracts
• Imports data files into billing system using multiple software systems
• Responds to inquiries and requests from internal and external staff on billing and payments, performing research as needed and communicating findings for further action or correction
• Ability to read and understand contracts for billing purposes
• In coordination with Grants and Contracts, tracks, audits and reconciles customer accounts to include any increase based on CPI, departmental increase or new agreements with the city
• Researches account overpayments and processes refunds

Municipal (Utility) Accounts

• Utilizes computerized billing system daily to schedule, calculate, and generate accurate utility bills in a timely manner 
• Generates and analyzes reports to identify billing issues and make necessary changes and adjustments to ensure quality of output
• Generates service orders for billing check reads for high consumption, no consumption, and misreads
• Analyzes accounts and prepares service orders for disconnection of water service for fraud and illegal consumption
• Responds to inquiries and requests from internal and external staff on consumption, billing, and payments, performing research as needed and communicate findings for further action or correction
• Supports the implementation of municipal bill rate changes including entry, testing, and post live review 
• Supports collection and review of data related to rate studies 
• Supports the training of other staff in the Customer Service Section as related to municipal billing

Minimum Qualifications

MINIMUM REQUIREMENTS

• High school diploma or G.E.D.
• One (1) year of college-level coursework in related field
• Two (2) years of experience with billing operations and computerized billing systems
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements. 

DESIRED EXPERIENCE AND TRAINING

• Two (2) years of experience in governmental accounting or record keeping utilizing computerized billing or accounting systems
• Associate’s degree or higher in Business Administration or related field
• One (1) year of experience with general ledger accounting

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Regular attendance is an essential function of this job to ensure continuity.

Other Qualifications